Archive for the ‘How HipChat Works’ Category

Bring all the news to you with RSS, Facebook & Twitter integrations

HipChat integrations with RSS, Facebook, Twitter

You work hard enough, so be lazy for a hot minute and let the news come straight to you. You can now pipe your favorite RSS feeds, Facebook pages, and Twitter handles and hashtags into any HipChat room. And since rooms are a disposable asset, you can use this integration to keep up with Cat Fancy news, if that’s your thing.

Really simple syndication in HipChat

HipChat integrations with RSS, Twitter, Facebook

Our newest additions to the HipChat integrations family, RSS Feed and Facebook, make sure your team is always in-the-know. Keep tabs on competitors, clients, and press. Or, just create your own room to get all the news and updates you want. (We all need a break from work.)

The integrations are simple to set up. RSS, Facebook, and Twitter can all be installed from your integrations page. If you are the admin of a room, just click the three dots in the upper right corner and click Integrations. From there, you can easily add the integrations you want.

Integrations with Facebook and Twitter allow you to get tweets and Facebook posts right in your HipChat rooms. You’ll know the second anything important happens on social media.

The RSS integration lets you enter any RSS feed and receive updates in your HipChat room. To get you started, we’ve gathered some popular RSS feeds that we thought you’d dig:

RSS integration on HipChatFacebook integration for HipChatTwitter integration on hipchat

The complete guide to using HipChat as an agile team

HipChat resources for agile teams

Taking root in the Agile Manifesto, the agile methodology emphasizes a fast, iterative process. A divergence from traditional project management, agile teams work in “sprints” (usually between 1-2 weeks) and rely on rapid delivery and continuous testing.

Many awesome tools have been created to help agile teams, like JIRA for sprint planning and Bitbucket for code review. While working through your sprints, it’s crucial to have communication pipelines set up that help your team share information and make decisions quickly.

That’s where HipChat comes in.

Whether you’re sitting together in one office or spread across the world, HipChat has features that help agile teams stay organized and get more done. See how your agile team can get more from HipChat:

1. Communicate at the speed of agile

Agile means moving fast, and the right communication techniques make all the difference. The Agile Manifesto recommends face-to-face interaction as the first line of team communication. However, if your team is distributed worldwide, use HipChat to chat, video conference, and share ideas and code as a team.

HipChat for agile teams

2. Integrate with your agile tools

HipChat integrations allow your team to stay updated with all your agile tools. You’ll get notifications and updates in your HipChat rooms when there are changes on your services, for instance, a new ticket in JIRA. Agile integrations include JIRA, JIRA Agile, Bitbucket, Github, Confluence, Pivotal Tracker, and many more.

HipChat for agile teams

3. Bridge the gaps of distance and time

Is your agile team remote? No problem – HipChat can bridge the gap of distance. Use techniques to structure your team, build team rapport, and create a united development culture.

HipChat for agile teams

4. Perform agile ceremonies…anywhere

Four “ceremonies” make up an the backbone of an agile team: sprint planning, daily standup, iteration reviews, and retrospectives. HipChat can help your team stay organized and cohesive while performing these ceremonies.

HipChat for agile teams

5. Make the robots work for you

First, robots are just awesome. But besides the joy they bring to our nerdy lives, they are also very helpful to agile teams. Try Standup Bot, which records everyone’s standup and will report it on command.

HipChat for agile teams

6. Make code review easy

When you’re a developer, being able to share snippets of code is imperative. With the slash command “/code”, you’ll get code formatting (syntax highlighting) that maintains the integrity of your beautiful work.

HipChat for agile teams

Meet Standup Bot

HipChat standup bot

Standup Bot is the friend of remote, agile teams everywhere.

Out of the office? Working from home? Taking a “sick” day? No worries. Standup Bot records everyone’s standup and reports it on command, like so:

HipChat standup bot

The commands are simple:

HipChat standup bot

And setting it up is just as easy. Click below to install it in any, or every, room on HipChat.

Install HipChat standup bot

HipChat is EU and US-Swiss Safe Harbor certified

3 weeks ago Rahul Asave 0 Comments
HipChat Safe Harbor TRUSTe certified

We’ve got good news. Atlassian’s HipChat is U.S. – EU and U.S. – Swiss Safe Harbor certified!

EU HipChat users can now use either HipChat Server or HipChat Cloud knowing that their personal data is protected under EU standards.

This voluntary certification demonstrates HipChat’s commitment to privacy. The Safe Harbor Framework is set forth by the U.S. Department of Commerce as a mechanism to comply with EU standards for the collection, use, and retention of personal data from European Union member countries.

To learn more about the Safe Harbor Framework, and to view Atlassian’s certification for HipChat, please go here.

The Safe Harbor Framework and certification is through U.S Department of Commerce and is verified by TRUSTe.

Thanks to you, emoticon limit is raised to 500!

Just last month we gave emoticon-creating powers to everyone (not just admins), and it was the dawn of a new era:

HipChat custom emoticons

But there was one, big problem: the emoticon limit.

HipChat custom emoticons

So, we turned to you. On Twitter, we asked for your retweets in return for upping the emoticon limit.

HipChat custom emoticons

And man, did you come through. You raised the emoticon limit from 100 to a whopping 500! Mathematically, that’s 5 times the fun.

We’re stoked, and we hope you are, too. In the emoticon spirit, we pulled this oldie but goodie video out to give you a good laugh (or maybe an idea or two on how to use emoticons for…everything). Enjoy!

Ready to create your own emoticons? Learn more!

Four HipChat secrets for remote teams using agile

1 month ago Andy Chang 3 Comments

HipChat for agile remote teams

Agile development was created with the idea that teams would work in close proximity with one another in order to operate faster as a team. But, let’s be honest, working remotely today is as ubiquitous as Elvis in Vegas.

Most businesses now have a few – or several – distributed teams. And for good reason. Strong talent can be found in less competitive markets, and teams can work around the clock.

Even so, being a remote agile team comes with challenges like coordinating across time zones, building team rapport, collaborating among different development cultures, and scheduling meetings. Luckily, communication tools like HipChat can bridge the gaps created by distance and time.

Below we’ve gathered four tips that will help your remote team go agile.

1. Structure your team

Develop a single piece of technology in each office to boost autonomy and get work done more efficiently.

HipChat for agile remote teams

HipChat Tip: When your team begins to work remotely, it’s the perfect time to use HipChat. Boost autonomy by providing an open room for your team to communicate and share information.

2. Build team rapport

Give remote teammates the opportunity to create personal connections. Doing so will build trust, minimize missed expectations, ease self-organization, and boost morale.

HipChat for agiler remote teams

HipChat Tip: HipChat lets you communicate via chat, voice, video, or text. Multiple options reduce obstacles preventing communication, giving your team the most opportunities to share business and get to know one another.

3. Create a united development culture

Keep your team in sync by laying down the framework for a united development culture. Helpful tips: over-communicate decisions, minimize the friction in setting up the development culture, clearly define the definition of “done,” and create guidelines for filing bugs.

HipChat for agile remote teams

HipChat Tip: Create a room for your devs to report, discuss, and announce news. Integrate the room with JIRA, so your entire team can stay updated on projects and tasks.

4.  Maximize the golden hour

Take advantage of the hours when the local and remote teams are both in the office by holding standups.

HipChat for agile remote teams

HipChat Tip: Encourage your team to set their timezones in their settings, so they can know everyone’s local time. That way, you can be sensitive when you call a standup and you’re not pinging people while they sleep! 

 

In a distributed organization, the reality is that every team is remote. All teams need to adapt and learn how to share work between offices, communicate effectively, and grow a consistent culture across geographies.

The most effective teams seek to find and share successful practices across all locations, with help from communication tools like HipChat.

HipChat for agile remote teams

 

Four HipChat tips for agile ceremonies

1 month ago Andy Chang 3 Comments

“Agile” is defined in the dictionary as “able to move quickly and easily.” You can apply that to your ninja nunchuck skills, yoga moves, or, even, the way your team works.

The agile methodology is an alternative to traditional project management that uses an iterative approach to software delivery. Broken up into “sprints,” teams can tackle tasks in pieces and review along the way. This methodology encourages flexibility to change, focusing on adaptive planning, early delivery, and continuous improvement. 

Four “ceremonies” make up the agile process – sprint planning, daily standup, iteration review (demos), and retrospectives. Atlassian has an amazing resource, The Agile Coach, which gives detailed information about these ceremonies and how to implement them on your team.

Atlassian is home to many products that help teams adopt the agile methodology, specifically JIRA, JIRA Agile, Bitbucket, and Confluence. HipChat can also play a huge role in helping your agile team communicate. Use The Agile Coach to gain deeper knowledge on agile methodology, and read on below to get our best tips for using HipChat on an agile team.

1. Sprint Planning

Set up your team for success by defining what will be delivered in a sprint. 

HipChat for agile teams

HipChat tip: Set up your JIRA integration to monitor the progress of your team’s sprint

2. Daily Standup

Quickly inform everyone of what’s going on across the team.

HipChat for agile teams

HipChat tip: Use the Standup Bot to keep track of every teammate’s report.

3. Iteration Review

Showcase the work of the team and get feedback.

HipChat for Agile Teams

HipChat tip: Create a room specifically for iteration review, then use screen-sharing to show your work.

4. Retrospective

Help your team understand what worked well – and what didn’t.

HipChat for agile teams

HipChat tip: If you’re working with a remote team, use video chat to review work as a team.

 

HipChat for agile teams

Be your own boss and work how you want

Are you a boss? Maybe not technically, but you should always be living the boss life. And that means taking control of your work environment so you can pop that collar and win those dollars.

We’re always working to make HipChat a place that helps you not only communicate with your team, but also feel empowered to work the way you want.

We’ve gathered some ways to take the reins by customizing HipChat to fit your needs.

1. Use per-room notifications

Set the stage for success by focusing on important chats and silencing others. In HipChat, you can set notifications per room to moderate the noise level from each chat.

HipChat per-room notifications

This feature is currently in the HipChat web app as a beta. In any room, just click the three dots in the top right corner, and click Room Notifications.

 

2. Customize your HipChat appearance

One size does not fit all. And the same goes for HipChat. Now in HipChat web, you can select how you want HipChat to look.

Choose a dark or light theme, adjust text density, add or remove avatars, and show either names or mentions.

HipChat appearance theme settings

HipChat appearance theme settings

The power is yours. Use it wisely.

 

3. Change your @mention name

Lastly, let’s find your chat identity. In HipChat, you can customize your @mention name, meaning you can finally be called Superman (or, in my case, BawsLady).

HipChat appearance theme settings

HipChat change @mention name

Just go to your Account Settings to change your @mention name.

 

When it comes to your work life, you’re in charge. We’re simply here to give you the tools that help put you on boss status.

We’d love to hear your from you: leave your thoughts on the beta features, and let us know what else you want to see on HipChat.

 

HipChat & Confluence: Working together to make cool hoodies

2 months ago Elena Gorman 1 Comment

Last fall, the HipChat and Confluence marketing teams got together. We wanted show how when both teams and tools work side by side, we create amazing things. Like hoodies.

As Product Marketing Managers, it’s our job to build consensus, make informed decisions, and complete projects in a transparent way – from our smartphones or desktops from cities across the globe.

When we got our hands on Confluence 5.7, it came loaded with some phenomenal new capabilities.

These advancements, such as in-line comments and a seamless integration with HipChat, make it simple to move fast as a marketing team.

With this new Confluence + HipChat power, we designed a new HipChat hoodie to show off our skills.

Here’s (roughly) how it went down:

Why IT teams (heart) chat

2 months ago Jeff Park 0 Comments

HipChat helps great teams communicate, and it’s no different for IT teams. With some help from our friends at JIRA Service Desk, we went directly to the IT community to find out how chat helps their teams.

We surveyed agents, managers, and directors and asked them about how chat makes their work life awesome. Here’s what they said (click for full-size):

Why IT loves Chat

Looking to learn more about how chat can help IT support? Check out our latest article How Chat Helps IT Support Agents Crush It.

If you’re an IT team looking for a more integrated service desk experience with HipChat, make sure you check out JIRA Service Desk.

Like this sweet infographic? Share it on FacebookTwitter, or LinkedIn, send a smoke signal, or even try some morse code. Download the PDF here!