Archive for the ‘How HipChat Works’ Category

Be gone, browser! Welcome Cloudo in HipChat

| February 11, 2016

HipChat for Cloudo add-on

The cloud’s ability to store infinite amounts of information has given us so much – but it also creates “cloud clutter.” At first you used just a few cloud services, say Gmail, Dropbox, and Trello. But fast forward a few years, and you’re probably using tens of services in the cloud to get your work done. And that means all the files that are most important to you are scattered and difficult to find.

Cloudo changes that.


Inside Atlassian: How IT & SRE use ChatOps to run incident management

| February 08, 2016

HipChat for ChatOps incident management

Any team that slings code for a living deals with service issues. They know all too well the hated red alert… the dreaded text in the middle of the night… the loathsome ping from a coworker telling them that $#!π just hit the fan. But what separates good services from great services is the ability to recover swiftly with minimal affect on users. And a big factor in swift recovery is ChatOps.


What is ChatOps? A guide to its evolution, adoption & significance

| February 05, 2016

HipChat for ChatOpsI am the product of AIM. I can hear that door swinging open and closed in my mind with absolute fidelity. I know that ding like I know the sound of my own babies crying.

At 15, as I typed away into AOL IM, I never imagined that chat could turn into a tool powering some of the greatest innovation in business, technology, science, and beyond. There’s even a name for this phenomenon: ChatOps.


HipTip: Go to the dark side & do your best work

| February 03, 2016


Our recent app updates are packed with new features, from per-room notifications to avatars to quick search. In fact, there are so many new features that it’s easy to pass one by. That’s why we’ll be highlighting some of our favorite new features in our “HipTip” series, sharing with you the very newest and best of HipChat.

For today, follow me to the dark side


Google Apps Sync: Invite & manage users with ease

| January 27, 2016

HipChat google apps sync

When you’re a HipChat admin, great power comes with great responsibility. And that means being responsible for inviting and managing all your users. That’s no easy feat. Until now.

With the new Google Apps user sync, you’ll be able to invite your whole team at once and manage them all through Google Apps. Or, shall we say, let Google Apps manage users for you.


Uber for HipChat: When you need to collaborate IRL

| January 27, 2016

Uber for HipChat add-on

A big promise of technology is to make our lives simpler, and in some instances, to solve problems that we didn’t know existed in the first place.

Five years ago we didn’t think twice about hailing a cab or renting a car for the billions of local business trips taken every year. That is until Uber came into our lives and made something we do every day feel magically simple.


5 New tricks to get more done & have more fun in HipChat

| January 21, 2016

HipChat tips and tricks

Last year, we introduced tons of new features that make HipChat even slicker, smoother, and more fun to use. Up your HipChat game with these 5 new tips and tricks, making you the pro we always knew you were. If you like these, you’ll also dig our tips and tricks for power users.


Quick HipTip: Be your best self with animated gif avatars

| January 06, 2016


Hold up, folks! The time is now for your short, little, tiny tip of the day that makes for a big, grand, and boisterous effect. That, my friends, is animated avatars. As in, use them.


3 tips to stay (dis)connected for a peaceful holiday season

| December 23, 2015

HipChat for holidays

‘Tis the season for family time, good food, and holiday spirit. It’s a time to reconnect with those who are most important in your life. And, shocking as it is, it’s a time to put aside the rigors of work and tune into the sentimental things in life. Yes, that even means putting down your cell phone and laptop from time to time.


NPS for HipChat with SurveyMonkey puts customer experience front & center

| December 08, 2015

HipChat SurveyMonkey integration

As a JIRA engineer, I dreamed of a day when I could seamlessly bring customer feedback to my entire team. A weird dream, you think? For us, it’s not. Customer feedback is how we identify customer patterns, as well as product strengths and weaknesses. It’s how we make JIRA better all the time.

I envisioned a lightweight dashboard to tell me how customers felt about my team output in real-time. It felt like a pipe dream, until Atlassian open-sourced its HipChat Connect API in time for our quarterly hackathon we call ShipIt. I joined forces with three teammates and in 48-hours we scoped out and built the add-on of our dreams, NPS for HipChat, using SurveyMonkey.