Elena Gorman

Integrate Opsmatic to HipChat for configuration monitoring notifications

By Elena Gorman | 3 days ago | 0 Comments

Opsmatic is a configuration monitoring service designed for agile technical teams. The service provides complete visibility of the state of your entire infrastructure so you can easily monitor and resolve issues before they become major problems.

Opsmatic also integrates with other tools like PuppetChefNagios, and PagerDuty to give you a complete picture of the events that affect your systems.

By integrating Opsmatic to HipChat, important Opsmatic notifications such as Chef or Puppet automation run failures are posted into the HipChat room of your choice. Determining the cause and impact on your infrastructure configuration is then just a click away.

Connecting two accounts is simple, and it takes less than a minute to complete. Install it directly into the rooms you manage.

With this insight and the ease of communicating in a HipChat room, your entire team has immediate visibility into what’s happening and can easily jump in and collaborate on how best to resolve the problem.

If you need more information about getting started with Opsmatic and HipChat integration, read the documentation here.

Chris Rivers

Mac Client v3.0.9 – Maintenance

By Chris Rivers | 5 days ago | 0 Comments

Here’s a quick update for all you folks interested in all the smaller updates to our clients. Last Friday (Oct. 17) we released version 3.0.9 of the OS X client with the following fixes and improvements:

  • You can now delete history via in-app search
  • Fixed a long-standing bug where duplicate messages would sometimes display after a reconnect
  • Fixed an annoying issue where the chat input would sometimes become grayed out and unresponsive
  • Resolved a few random crashes

We’ll have another release with additional improvements soon.  As always, let us know if you have any feedback!

Elena Gorman

Guest Post: Introducing GIF keyboard in HipChat

By Elena Gorman | 6 days ago | 0 Comments

Introducing GIF Keyboard in HipChat

You share GIFs all the time on HipChat because why use words when you can use GIFs? GIFs play automatically and inline inside HipChat so it’s easy to express an emotion, reaction, or just how excited you are about a new cat GIF you found.

But sharing GIFs to HipChat on mobile can be painful. You have to exit HipChat, Open Safari, go to google, perform a search for a GIF, copy the link, open HipChat, then paste the link – 10 taps later your GIF is in HipChat. Who wants to do that?

Introducing the GIF Keyboard. Share GIFs to HipChat with just one tap. It’s as easy as sharing emojis.

Share GIFs in HipChat!

Just navigate to the GIF Keyboard, then hold down on a GIF and select HipChat. The link to the gif gets pasted automatically inside HipChat, and when you hit submit, it turns into an autoplay GIF.

GIF Keyboard lets you collect your favorite GIFs from across the web, as well as collect what your colleagues are sharing on HipChat, so your team’s favorite replies are always one tap away.

The GIF Keyboard is available as a free download in the app-store. How long can you have a conversation in GIFs without typing any words?

Introducing GIF Keyboard

About Riffsy

Riffsy is the maker of the GIF Keyboard. Founded by Frank Nawabi, David McIntosh and Erick Hachenburg, Riffsy believes that motion is a huge opportunity for self expression, sharing and community on the iPhone and iPad, and that mobile will create entirely new opportunities in the video marketplace.

zuhaib

Details on the recent outages

By zuhaib | 1 week ago | 0 Comments

HipChat has been growing like crazy. A year ago we blogged about how we passed 1 Billion messages after 4 years. Today, we are over 3 Billion messages sent–and growing faster every month! However, over the past few weeks we have had some growing pains – we’ve suffered a few different types of service outage with HipChat, and felt like a blog post would be helpful to explain the issues and how are moving forward.

We understand that HipChat is critical for your team – we live in HipChat all day as well – so we know how crippling it feels to lose that connection to your team. We take this responsibility very seriously, and we’re ensuring that even as we continue to scale, your HipChat experience continues to be amazing.

Web App Troubles

Starting Oct 1st, we started to see higher than normal load on our web tier, which caused some load issues at that tier, which in turn triggered all web clients to suddenly reconnect and cause a spike across our whole system.  We added more capacity throughout Oct 2nd in the web tier to handle the extra load and made several code & configuration changes to optimize how we used one of our databases, Redis, to support the higher load, and declared the issue resolved on Oct 2nd.

The optimization addressed the load issue (yey).  However, along the way we inadvertently introduced two additional issues into our system. On Oct 7th, we discovered and resolved an issue that resulted in our Android clients making extra requests and DDoSing ourselves. On Oct 9th, we discovered and resolved a second issue, which resulted in bad cache data that locked out a small percentage of users from logging into HipChat.

SSLv3 “POODLE” bites HipChat

Many of you likely have seen the report going around of a security vulnerability with SSLv3.  As soon as we had confirmation of the vulnerability we rolled out a patched version of our server code to the whole system, including new front-end XMPP servers.  In the process of adding new front-end XMPP servers, our automated tool which manages our DNS records failed to update our domain with the new servers’ addresses.  When we removed the old servers from rotation this resulted in users being unable to login for 15 minutes while we manually updated our DNS records.

Going Forward

We take our commitment to you, our end users as seriously at 3B+ messages as we did at the first message. It’s unacceptable for us to have this much downtime, and while the system cause of each issue is different, the net result to you our users is often the same. We continue to invest heavily in platform, scale, performance and reliability projects–we have several big ones in the works and we hope to blog about them soon. We have an entire team dedicated to scaling HipChat further, and we are looking to scale our team as well – come join us!

Sincerely

Your HipChat Team

 

 

Ian Monroe

HipChat 2.2.1221 for Linux and Windows released

By Ian Monroe | 1 week ago | 3 Comments

A new week, a new build from Bamboo to release. This patch release for both Linux and Windows has all the fixes from last week’s release for Linux, plus the ability to click on @-mentions to open up a new chat.

Feature – click on @-mentions to start a chat with that person
Feature – XHTML-IM messages now supported in 1-1 chats
Fixed – Various issues with large log file creation
Fixed – show only offline presence icons for others when offline