AWS Rolling Restarts

By zuhaib | 5 days ago | 3 Comments

We know many in the Devops community use HipChat as an incident management tool. As many of you know, we use Amazon Web Services for hosting HipChat. If you’re affected by the AWS rolling restarts and see anything weird happening with HipChat, just remember that HipChat could be experiencing some side-effects from our own rolling restarts.

Amazon notified us that maintenance that will be occurring for instances hosting HipChat during the following windows over the coming days:

Start Time End Time
September 26, 2014 11:00:00 PM UTC-7 September 27, 2014 5:00:00 AM UTC-7
September 27, 2014 11:00:00 PM UTC-7 September 28, 2014 5:00:00 AM UTC-7
September 28, 2014 11:00:00 PM UTC-7 September 29, 2014 5:00:00 AM UTC-7
September 29, 2014 11:00:00 PM UTC-7 September 30, 2014 5:00:00 AM UTC-7

Our own Devops team is getting ready for this maintenance and we expect no major problems for HipChat. Minor things to be aware of might include client reconnections and slower search responses.
Here’s an article we found helpful whilst planning.

Although we don’t expect any major issues, we just wanted to provide a heads-up.

The HipChat Devops Team.

Elena Gorman

HipChat’s integrations are better than ever

By Elena Gorman | 1 week ago | 2 Comments

We’ve made finding and installing HipChat integrations easier than ever.

Now, every user who has created a room can explore and install per-room integrations from the web dashboard or within the Mac app.

This means anyone who has created a HipChat room can supercharge team communication – plugging in external notifications and playful additions to make your team more productive.

Easily find new integrations

Find all the integrations you want from within our Mac HipChat app or via the web dashboard.

Find integrations in-app or via the web dashboard

Find integrations from within our Mac app

Find new integrations from within our Mac 3.0 app

From any room you created, click on the ellipsis button in the top right corner.

From the drop-down, select Integrations and HipChat will open up the page in your web dashboard to find new integrations for that room.

If you don’t have the latest Mac app, you can still manage them from the web dashboard.

Or, via the web dashboard, sign into HipChat.com and navigate to Rooms/My Rooms/Integrations.

New web dashboard in HipChat for integrations

Manage per-room integrations from the web dashboard

Integrations for everyone on the team

The real benefit of our new integrations is that anyone on the team can find and install as many as they need to make their team more productive. HipChat doesn’t limit the number of integrations on our Basic accounts. 

I really like the Alias integration. Alias is a simple and easy way to incorporate group mentions into any room you manage.

In Atlassian, The HipChat marketing team falls under the larger Collaboration business group. We have a chat room for all marketing activity, but sometimes I want a shorthand way to @-mention marketers just on the HipChat team.

With a single-click, I installed the Alias integration to our room, set the group for @hc with our 3 marketers and now I have a simple way to get everyone’s attention. I didn’t need permission from my group administrator or special API keys to make it so.

Alias integration in HipChat

This integration isn’t new. It’s just much easier to find and install with a single click. Oh, and it’s totally free.

Of course, we’ve got all our Atlassian integrations as well.

Get to know our 1-click integration partners

The days of retrieving API keys and copy/pasting obscure urls are on the way out. Now, many of our integrations can be installed with a single-click.

Special thanks to those partners for offering the first 1-click integrations.

Hipmob HipMob offers hosted live chat for mobile applications. When integrated with HipChat, our users can monitor and respond to online help requests. Read more about the integration on our blog.
screenhero Screenhero provides screen sharing and voice connectivity from within HipChat. With simple slash commands, HipChat users can instantly collaborate. Learn more about the integration here. 
StatusPage.io HipChat uses StatusPage.io to manage our own status page, and we receive notifications in our devops rooms anytime performance of our web services changes.
reamaze Reamaze is a lightweight help desk tool. Integrating it with HipChat can bring every interaction with your customers, via email, Facebook or Twitter, into a central HipChat room. Learn more about this integration on their blog.
raygun.io We’ve blogged about Raygun’s integration in the past. This updated version works with our new API v2 making it easier than ever to install and monitor app performance via HipChat.

Manage integrations in your rooms

Write your own integration

Have a great idea for a HipChat integration? Cool. Check out the HipChat API docs here to get started.

Want to get your integration listed?

We’re happy to list any integration that incorporates our API v2. If you’ve got one ready for the big leagues, reach out to integrations@hipchat.com.


Chris Rivers

Mac Client v3.0.4 – Fixes abound

By Chris Rivers | 2 weeks ago | 4 Comments

Good news everyone! (goodnews)  We just released version 3.0.4 of our OS X client, fixing a whole bunch of things that came in through user feedback in response to our 3.0 redesign:

  • Fixed – Audio now works with USB headsets
  • Fixed – /quote and /code no longer replace emoticons and links with HTML
  • Fixed – Private rooms will properly show a gray dot for users not currently in the room
  • Fixed – Image toggle icons are once again visible to those without super vision
  • Fixed – No troll “X”s – the close “X” will properly display on the next tab after closing a tab with your mouse
  • Fixed – 1-1 messages won’t cause duplicate messages at the bottom of the chat when triggering a tab to open
  • Fixed – Resolved an issue where sometimes the chat view and selected tab would become mismatched (mostly 1-1s)
  • Fixed – Tabs will no longer jump to the bottom of their section after opening a new chat
  • Fixed – Lots of crashes (awyeah)
  • Improved – Better contrast for messages with colored backgrounds
  • Improved – Reduced input field to a single line instead of that weird 1.8 lines it used to be
  • Improved – Guest access isn’t so in-your-face anymore – it has found a new home in the top level menu and as part of the “room options” button
  • Improved – Reduced height of top “profile” bar in rooms and 1-1s

Update today and give it a try! We appreciate any and all feedback and suggestions.

We have plenty more fixes, improvements, and new features in the pipeline. Better yet, we’re hoping to keep a steady pace of releases going forward, so stay tuned for the next round of changes.

Michael Benner

Windows and Linux version 2.2.1196 released

By Michael Benner | 2 weeks ago | 14 Comments

Our latest client release for Windows and Linux includes the re-activation of spell checking.  We inadvertently lost this a few versions ago (sorry!).







We’ve also built upon the reconnection improvements from our last release and made our client more resilient to lost connections or flaky internet service.  We still have a few more improvements to make on this front, but we feel the client is significantly more solid with this release.  We hope you do too.

You can download this release at https://www.hipchat.com/downloads

Jeff Park

Get to know the new HipChat

By Jeff Park | 4 weeks ago | 95 Comments

Starting today, we’ll be rolling out a HipChat that looks a whole lot different. At first you’ll notice it’s lighter and cleaner, but there’s a lot more going on (and sets us up for more big changes to come). We’re starting with the Mac app first, then we’ll be rolling out the changes to the rest of the apps.

HipChat for Mac 3.0

The new HipChat for Mac 3.0

Over the past few years, the Atlassian design team created the Atlassian Design Guidelines. ADG is a public guide of the best practices when designing Atlassian products, services, and add-ons. We followed the spirit of these guidelines in the new Mac app, so some of it may feel familiar if you currently use existing Atlassian products.

More than a coat of paint

Along with a new design, you’ll also find the app has some new features and fixes mixed in.

Emoticon autocomplete

Does your team have more emoticons than you can remember? It may sound like a (firstworldproblem) but once you use emoticon autocomplete, you’ll wonder how you lived without it. Simply type the open parentheses, and the autocomplete window will pop up.

Say things faster with Emoticon autocomplete.

Local time in 1-to-1 chats

Now when you’re in a chat with someone, you’ll see the local date and time of where they are. As a company that’s spread across a dozen time zones, we’ve been wanting this for a long time. Now I’ll know if I’m about to message someone in the middle of the night. I’m still going to do it, but at least I’ll know.

To make sure you don’t get woken up, you can set your timezone in your account settings.

The local time of your colleague is listed here.

Unread message counts

We recently added unread message counts to our Android app. Our Android users loved it, so we’re releasing it on all of our desktop apps (starting with Mac). HipChat will also indicate when you have new messages for tabs hidden off of your screen. You won’t miss a message again.

Never miss an unread message with unread (and hidden) message counts.

New presence icons

Our old icons were the classic red, orange, and green orbs that made it somewhat difficult to tell them apart (nearly impossible for colorblind folks). We’ve kept the color scheme, but changed the shapes to make it easier for everyone to know whether someone is available.

Updated status icons make it easier for all people to use HipChat.

One last change: search.

As HipChat has grown, our search took on the brunt of the growing pains. We’ve made a lot of infrastructure changes and now search speed should be noticeably faster. There’s also a search bar in the header now so you can search from anywhere. Best yet, since version 2.6, search results now show up within the app.

A much improved search is in the new HipChat for Mac 3.0.

There’s a lot more in this latest version, so update your Mac app and check it out. If you don’t have the app yet, download it for free at hipchat.com/downloads

As always, we want to hear your unfiltered feedback. If you have questions or got something to say, please let us know.