Wesley Faulkner

Mac Day

By Wesley Faulkner | 2 days ago | 0 Comments

In the spirit of January 25th being Mac Computer Day (we’re serious, Google it) we wanted to drop some knowledge about HipChat’s love of all things Apple.

Did you know?

  • Apple was founded on April Fools day by three dudes who worked at Atari. We’d take a gamble and say it worked out for them.
  • In 2012, Apple sold an insane amount of iPhones. How many? 340,000 A DAY – that’s a lot of people getting mad at Siri.
  • In Japan, someone waited for SEVEN MONTHS with a giant iPhone cut out on their head in front of the Apple store. Why? He wanted to be the first to get the new iPhone. That’s next level stuff.
  • If you’re an iTunes user, might want to read what you agree to, especially if you’re bent on world domination. In the User End Agreement, it explicitly states that by a court of law, you’ve agreed that you won’t build nukes. Makes sense to us.
  • If you smoke near an Apple computer, it voids the warranty. Put down the cigarette, Marlboro Man and step away from the machine.

If you haven’t noticed, we love us some Apple products. We think that’s clear when you check out how badass HipChat runs on a Mac, iPhone, or iPad.

They’re considered one of the biggest brands in the world, we’re the hot young upstarts – we think it’s a match made in heaven. In the spirit of Mac Day, go hug your iPhone and tell someone you think they’re great on HipChat.

If you need to get HipChat on any of the above devices you can find them here.

Matt Gleeson

HipChat login outage (Jan 14, 2015)

By Matt Gleeson | 6 days ago | 0 Comments

TL;DR: A brief network outage exposed a timing bug in the HipChat servers, which locked out a few thousand end users for up to four hours. We are continuing to work every day to make your HipChat experience awesome. 

On January 14, starting at approx 20:00 UTC, HipChat began logging a large spike of network errors across our chat frontend layer.  Transient network errors aren’t something we enjoy but they happen occasionally with high scale internet services.

During this time clients would attempt connect to HipChat’s servers, wait for a while trying to authenticate, and then lose their connections, forcing them to retry. The network errors cleared up around 20:25 UTC, but unfortunately this wasn’t the end of our problem.

The HipChat frontend servers contain a session limit “circuit breaker” that trips when a particular user has too many simultaneous logins. This feature generally protects the service against badly behaving clients. During the network problem, a bug in our frontend servers caused many user logins to hang around in an orphaned state, even though the clients had disconnected. Eventually these orphaned simultaneous logins built up and started tripping the circuit breaker, disallowing more login attempts from those clients.

HipChat Ops quickly kicked off a backend process that began cleaning up the orphaned login sessions, but the sheer number of users affected meant the process took hours to complete. During this window, we pushed a hot patch to the frontend servers temporarily raising the session limit to give some relief until the cleanup process could complete.

Simultaneously our backend engineers found the timing bug in the network code that allowed the bogus logins to pile up. The permanent fix has been rolled out to production. We are working on performance improvements for the emergency cleanup process that just took too long to finish.

Our beloved users noticed this downtime :) We opened more support cases in this few hour window than we normally do in a busy month.   We take our commitment to you – our HipChat end users – very seriously and have ongoing investment in our platform and operations technologies and teams to support our enormous user growth. Our sincere apologies for any interruption in your team communication.

Wesley Faulkner

Linux Lovers Deserve a Hug: It’s Penguin Appreciation Day

By Wesley Faulkner | 6 days ago | 0 Comments

Photo by Liam Quinn


January 20th is Penguin Appreciation Day, and we’re here to profess our love for the little flightless fellows with their big feet and floppy arms.

Who doesn’t love penguins? They’re pretty much one of the cutest animals ever. We’ve petitioned for an official office penguin, but so far – our demands have not been met. Just think of the cool HipChat shirts we could make, we could get a little surfboard…. we could even have a webcam! So many dreams unfulfilled.

Here are Some Fun Penguin Facts:

Penguins mate for life. They meet their sweetie, and that’s it – they’re down forever. Heartwarming, isn’t it?

All penguin species reside in the southern hemisphere. Considering we’re an Australian company, we’re okay with this fact.

Penguins are party animals. When they’re not keeping warm or raising their kids, you can usually find a penguin swimming, diving or just hanging out in huge packs.

The Power of Tux

But speaking of penguins, we wanted to give a shout out to one of our favorite groups of geeks: our Linux users. HipChat loves Linux, so much so that we’ve got a dedicated Linux team that’s continually working on providing an incredible experience.

A lot of times Linux users are relegated to a continual “beta” routine – not with HipChat. If you’re an Ubuntu/Debian user, we’ve got your back. We’ve got dedicated support, and there’s even a 3.0 update coming soon.

One of the coolest things about Linux is that it’s always evolving and challenging what’s available. We’re proud that it keeps us on our toes, continually striving to make sure our tools match offer a seamless experience for users of every operating system.

Linux + HipChat = The Community’s BFF

HipChat even supports video on Linux, and of course, we’ve got all of the cool memes and GIFs. We’re working on making some experience elements sharper and faster, providing for super clean, super enjoyable chatting.
We know it’s been a while since we’ve provided any updates regarding Linux. We’ve been working behind the scenes on two different things: upgrading the existing client and building a brand, spankin’ new one.
We’ve been listening to all of your comments, your concerns. We’ve seen your smoke signals, the messenger pigeons, and we want to let you know that we’re hyper-focused on one thing in regards to Linux: we want to give you a premium experience. While everyone else is leaving you in beta hell, we’re building new stuff to make sure you’re kicking ass 100%, all the time.

Different members of various teams communicate in all kinds of ways, and by using many different platforms; – we think everyone deserves the same quality experience, across the board. HipChat is dedicated to giving the Linux community a tool that they feel is their own, while providing the features they expect.


Wesley Faulkner

MLK Day 2015

By Wesley Faulkner | 1 week ago | 0 Comments

Photo by Ron Cogswell


Dr. Martin Luther King Jr. empowered millions with his words, his selfless actions while maintaining devotion to the well being of all people, regardless of the color of their skin. Dr. King’s message remains a keynote in American history.

In one of his most famous moments, Dr. King stood on the steps of the Lincoln Monument, speaking with a fiery passion that enchanted hearts, and spread the message of hope in the face of adversity. That message has not tarnished over time but remains a beacon of light when darkness looms ahead.

We turn back to the history books to educate ourselves about the struggles of the times; we see the world so much different than ours today. That progress is rooted in the devotion of Dr. Martin Luther King Jr.

Dr. King taught us that we should work together to seek the same truths as one human entity. As mankind makes continual steps toward progress, let us keep these words close to our hearts:

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.”


Read more on how we are celebrating the creativity of the human spirit.

Wesley Faulkner

Celebrating the Creativity of the Human Spirit

By Wesley Faulkner | 1 week ago | 0 Comments

Photo by See-ming Lee

For the rest of January, we’re celebrating the creativity of the human spirit.

As a species, we’re drawn to one another, to learn about the past and dream about the future.

Humans traverse desolate landscapes, chaotic environments just to trade stories, spread news and join with others. Through the vivacity of collaboration, we connect with one another – we cultivate ideas, dare ourselves, while envisioning how we’ll challenge today’s technology.

HipChat salutes the dreamers, the folks who plug in and get to work. We tip our caps to the brilliant minds working together to change how communication happens. To the developers creating bots to solve the little problems, we can’t wait to see how you’re telling jokes, or collecting data for an ice cream run.

HipChat makes it possible for teams to stay on top of their work, and in tune with one another. We geek out harder than anyone when a team makes a tweak that changes how communication happens; seeing the coding differentials, the little bonuses that take boring office chatter and turn it into an organic, awesome thing.

From Mac to Android, PC to SMS – it’s all about staying plugged into the fast moving world, sharing work and creating new ideas.
While we’re at the beginning stages of 2015, it’s amazing to realize just how much we can achieve together this year, just as long as we’re always in search of the next great truth. HipChat users, what are you looking forward to collaborating on in 2015?

“Do stuff. Be clenched, curious. Not waiting for inspiration’s shove or society’s kiss on your forehead. Pay attention. It’s all about paying attention. Attention is vitality. It connects you with others. It makes you eager. Stay eager.”
― Susan Sontag