Enterprise chat: 8 reasons your engineering team will love it

, Product Marketing | November 17, 2016

BigPanda integration in HipChatAs engineering teams become more distributed, communication is key to shipping quality products fast. But when working across time zones, email and traditional meetings present challenges like finding meeting times, managing incidents, and keeping conversations confidential. Enterprise chat tools—built for security and scale—solve these problems by keeping global teams in sync and moving forward.

Here are 8 reasons why your engineering team will fall in love with enterprise chat:

1. Connects your remote teams

Enterprise chat gives engineering teams a multi-faceted communication platform—from chat to video. Rather than a traditional phone call, remote teams can use group or 1-to-1 video chat and screen sharing to hold more productive sprint planning, design meetings, spec reviews, or ad-hoc meetings.
HipChat group video

When not on a video, chat provides teammates with a constant record of what the team is up to. Teammates can easily view and search all past history within group chats to make sure they never miss out on what happened.

2. Keeps communications secure

Organizations with legal or regulatory needs can ensure their communications are kept secure with an enterprise chat tool that is deployed on-premise. Engineering teams often work on private and sensitive matters that must be protected, especially in highly regulated industries. HipChat Server 2.0HipChat Server runs either in your private cloud or on public infrastructure in a private deployment, so your engineering teams can rest assure that they have full control over communication security.

3. Makes technical conversations easier

Technical discussions are a whole lot easier for distributed or remote teams with the ability to share your screen from within your enterprise chat tool. HipChat Server group screen sharing and video chat

Teams can quickly use screen sharing to show the exact steps taken to reproduce a bug rather than taking the time to document them. They can also use screen sharing to walk through more complex builds.

4. Removes distractions with customizable notifications

Engineering teams are typically included in many different rooms, all of which require a different level of engagement. Set different notification options per room to eliminate distractions, stay on top of what matters most, and get more done.
notificationsettingsmac (1)

Plus, mobile notifications let teammates receive these critical alerts when they’re away from their desks, ensuring they don’t miss an escalation.

5. Integrates with the right tools

Connect the tools your team needs to track progress, manage incidents, and get work done efficiently. Integrate tools like Bitbucket, JIRA, StatusPage Dashboard, GitHub, and Hosted Graphite to receive notifications when a build passes or fails, bug requests are created or updated, and pull requests are opened or merged.JIRA_noborder

Enterprise chat centralizes your team’s workflow, enabling them to move faster.

6. Makes standups more productive

Today’s chat tools have the ability to utilize bots, which automate tasks. For example, Standup Bot allows your engineering team to quickly and easily hold standup meetings in HipChat Server, which is especially useful for remote teams.standupbotFrom within your right sidebar or by using the slash command “/standup”, you can submit a daily standup report asynchronously and Standup Bot records it. Standup Bot takes all of these reports and neatly organizes them in your right side panel so that you and your teammates can easily view each other’s reports when needed.

7. Enables teams to create virtual war rooms

Enterprise chat allows your team to easily create a room to manage major incidents, outages, bug bashes, or specific projects that smaller groups within your team may be working on. Create ad-hoc rooms to centralize the right data and team members regarding an issue in one place without creating unnecessary noise within your larger team room. engineers-hc-blog-600x-7-room-1By centralizing communications, teams can resolve issues faster. And, the ability to view room history makes retrospective analyses simple.

8. Builds camaraderie within your teams

All teams need ways to build camaraderie and trust. Create custom emoticons for your team or use other integrations or bots such as Sassy or Karma to have some fun with your team. enterprisechat_karma

Sassy bot retrieves images, .gifs, maps, videos, information, and more with a simple command. Use Karma bot to congratulate and encourage teammates by @mention-ing any user in a room with a “++” to give karma and “–” to take away karma. (We hope you don’t take away too much karma.)

Finally, mobile access makes knowledge sharing simple by letting teammates quickly share interesting articles, best practices, or new information with one another – anytime. HipChat Server gives them a platform to create camaraderie and bonds that are often difficult to form when you’re not in the same physical location.

HipChat Server