As a customer service team, you need to have your finger on the pulse of your community. That means having a great customer service platform that funnels all that information to your team and helps you respond swiftly. That, my friends, is Zendesk.
Zendesk has been an important integration for the HipChat community for a long time. Recently, developers from Zendesk participated in our HipChat Connect development week. In just a few short days, they rebuilt their integration with HipChat to take advantage of expanded cards. This lets your team see a summary of the ticket and view status, priority and assignee without leaving the chat room.
With Zendesk, you can breathe a sigh of relief knowing that all your customer service needs are neatly in one place. But let’s take this to the next level by bringing Zendesk into your team communication.
Now, with the new Zendesk add-on, you’ll be able to bring Zendesk tickets into your rooms so your team can discuss within the context of that ticket.
Working on a customer service ticket and need help? Need to hand off a ticket to a teammate? Just mention the ticket number in your room, and the ticket will populate with the information you need. You’ll see the question along with its priority, status, and assignee. Then just click the three dots to the right to go to your ticket.
It’s really that easy, even, shall we say…zen-like.
By keeping your customer service team and apps connected, you’ll be able to respond to customers faster and give even more informative responses. Just install the Zendesk add-on, and your team will be working harmoniously in a snap.