NPS for HipChat with SurveyMonkey puts customer experience front & center

| December 08, 2015

HipChat SurveyMonkey integration

As a JIRA engineer, I dreamed of a day when I could seamlessly bring customer feedback to my entire team. A weird dream, you think? For us, it’s not. Customer feedback is how we identify customer patterns, as well as product strengths and weaknesses. It’s how we make JIRA better all the time.

I envisioned a lightweight dashboard to tell me how customers felt about my team output in real-time. It felt like a pipe dream, until Atlassian open-sourced its HipChat Connect API in time for our quarterly hackathon we call ShipIt. I joined forces with three teammates and in 48-hours we scoped out and built the add-on of our dreams, NPS for HipChat, using SurveyMonkey.

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Welcome to the New HipChat for Windows – rebuilt from the ground up and ready to fly

| December 07, 2015

You deserve the best apps to get your work done. And that is exactly why we completely revamped our Windows app to give you the best HipChat desktop experience yet. Not only will you see visual differences in the interface and design, but you’ll feel a smoother, faster experience altogether. 

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Yesterday’s message latency issues & what we’re doing about it

| December 03, 2015

Yesterday, we woke up filled with excitement as we prepared to unveil the new Windows 4.0 app to you, our users. However our excitement faded quickly away when the rapid adoption of Windows 4.0 overloaded our platform.

As we watched the East Coast of the U.S. wake up, demand for the new app exceeded our expectations and caused message delays across our platform – reducing normal message volume by 7%. This interrupted your team’s ability to collaborate and build incredible things, and that’s not okay.

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Sentry, StatusPage & Bitbucket add-ons bring continuous delivery into HipChat

| December 01, 2015

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New add-ons for Sentry, StatusPage, and Bitbucket are perfect for teams operating under a continuous delivery model. Not only will you get real-time information about pull requests, crashes, and page status’, but you’ll also be able to quickly take action right from HipChat. That means a faster, more seamless continuous delivery model.

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HipChat for the Holidays: 7 Ways to share and celebrate with your team

| November 30, 2015

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Can you feel it? The holiday season is upon us, and things are getting a bit more festive all around us. It’s a season for giving and new beginnings, so we wanted to share with you seven reasons why HipChat is perfect for the holidays and how it can help your team (whether in the office or not) stay cheerful.

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Management tips for hyper-growth companies: Part 1, Building great teams

| November 23, 2015

HipChat_Team_2Group chat is on fire! It is growing incredibly both in terms of numbers and in importance. We’ve become a tier one, mission critical app for many companies. In fact, some companies truly run their business within chat. This is called “chatops,” and it is how teams collaborate to run their business.

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Engage your community with new HipChat Connect add-ons

| November 18, 2015

HipChat Connect add-ons

HipChat Connect add-ons for business teams just got a whole lot cooler.

Traditionally HipChat has been used to communicate with teammates internally, but with the dawn of HipChat Connect, HipChat lets you bring the outside world in. The new class of add-ons let you do some pretty incredible things, including engage with your community in a way that makes sense for your business.

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Meekan and Convergely will elevate your chat game

| November 11, 2015

HipChat add-ons Meekan and Convergely

Last week we announced our all-new integrations framework, HipChat Connect. Integrations powered by HipChat Connect are the most sophisticated on the market with abilities far beyond the “normal” integration experience.

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HipChat service issues

| November 05, 2015

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As many of you know, HipChat experienced performance issues this week. First we want to apologize. We know how your teams rely on HipChat everyday to get work done, and downtime is a huge inconvenience.

We also want to provide you with the technical detail on what happened and share the lessons we’ve learned. You deserve answers, and we’re here to give them.

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Introducing HipChat Connect (beta) – the most powerful integration platform

| November 04, 2015

As we announced back in June, we put a team together to reimagine how teams can be more informed and productive. Today we’re inviting you to kick the tires of HipChat’s brand-new integrations experience powered by HipChat Connect, our new API now in public beta.
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