Customize HipChat to fit all your moods

Feeling emo? Go dark. Feeling chipper? Brighten it up. Love seeing your teammates’ pearly whites? Bring on the avatars. Can’t stand another look? Enter into our faceless world.

The point? We’ve made HipChat appearance customizable so you can feel right at home in your HipChat app. We’re giving you the controls to set your theme, adjust text density, add or remove avatars, and show either names or mentions. Ah, the freedom!

We’re testing this out in our new web app as a beta so we can gather your feedback. Let us know in the comments below or through the web app (click the question mark in the top right corner > click Provide Feedback).

To check it out, open the HipChat web app and go to your Settings tab. Then, let your mood take you away.

HipChat Customize Appearance

We all have two sides to us. So, go ahead, choose between a dark or light background.

HipChat customize appearance

HipChat customize appearance
We’ve also allowed you to change your chat view through density, avatars, and names. See how different experiences can look:

HipChat Customize Appearance

Customize Appearance on HipChat

Now we want to know, what do you think? If you’re digging what we’re giving, let us know, and we’ll make it a permanent fixture!

 

You know you wanna: HipChat + Asana

HipChat Asana Integration

There are a handful of killer project management tools for teams and HipChat aims to integrate with the best of them. HipChat’s integrations with JIRA, Trello, and Confluence are just a few of the heavy hitters we play well with.

Today, we’re sharing a new integration with Asana. The Asana integration is incredible for teams. It sends critical updates in HipChat as projects progress in Asana. Instead of clicking back and forth for task lists and making sure you didn’t miss an important email, the HipChat + Asana integration keeps you informed without leaving HipChat.

Changing work habits for real, tho

The Asana integration is more than skin-deep; it’s a serious game changer for your team. When you connect a task list in Asana to your HipChat team room, every update is logged as part of room history, making all shared content searchable and accessible.

Get’r done

We’ve worked hard to make setting up this integration crazy simple. Just go here and pick the rooms you want to install it in.

HipChat Asana Integration

Pick your HipChat organization and the project in Asana.

Then watch the magic.

integrate now

Windows & Linux Release 2.2.1388 Release

Hey Windows and Linux users, we’ve got some updates for you (and some cool news at the end, so hang around).

Stuff we fixed:

  • Room topic changes weren’t appearing properly. Now they are.
  • Editing settings on Linux would cause it to crash. Now it won’t.
  • Sometimes large images would cause it to crash. Now they won’t.
  • When you changed a room’s privacy, that wasn’t reflected immediately. Now it is.
  • Sad folks got even more sad when they realized : ( popped up the emoticon autocomplete menu. We fixed that too.

Plus a few other smaller issues that should hopefully turn that frown upside down.

And now for something completely different….Windows users: We could use your help! We’ve been working on a brand new Windows 4.0 app. Want to be one of the first to test out the beta? Sign up to get early access!

Screen Shot 2015-06-26 at 12.10.24 PM

IT saves the day, thanks to HipChat

The demo server has crashed and there’s only 2 minutes until the company’s most important client demo. Can HipChat and JIRA Service Desk help IT save the day?

Watch our latest video and find out:

Our latest integration with JIRA Service Desk unleashes the power of teamwork to help your IT teams solve problems faster. Go from ticket to chatroom in one click and quickly loop in your team for their expertise.

With the HipChat and JIRA Service Desk integration, you’ll be able to:

  • Discuss instantly: Create HipChat rooms from service desk tickets with one click, so your team can collaborate on issues.
  • Get notified of critical updates as they happen: Monitor your service desk from inside your HipChat rooms.
  • Never lose track of the conversation: See all the chatrooms a ticket is mentioned in from within JIRA Service Desk.

Collaboration without barriers

Reach your team faster by creating a HipChat room straight from a JIRA Service Desk ticket. This one-click flow makes it easy for service desk agents to collaborate on severe tickets or bring in subject matter experts in real-time.

hcblogcollaborate

Monitor your service desk from inside HipChat

IT teams depend on real-time updates to keep their businesses running. With HipChat and JIRA Service Desk, the entire team can stay updated on important customer tickets. Set up automatic JIRA Service Desk notifications in HipChat. For example, whenever a high priority ticket is created, a HipChat room can be alerted. Customizable filters allow you to control how little or how much you want to see.

Plus, with native mobile apps on iOS and Android, you’re no longer chained to the desk. HipChat lets you stay connected, no matter where you are.

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Never lose ticket history

In the support world, FOMO (fear of missing out) does exist. You don’t have to miss out on a conversation. The JIRA Service Desk integration keeps track of all HipChat rooms chatting about your ticket, so you never lose context.

neverlosetickethistory

Ready to try it out?

Connecting HipChat with JIRA Service Desk is simple. With just three clicks, you’re ready to get started.

integrate now

 

Emoticons: saying nothing, but also everything

HipChat Emoticons

Let’s just be honest, emoticons are awesome. They’re probably one of the best parts about working with a variety of personalities.

Emoticons say so much without a word, but convey attitude, emotion, or frame of mind with a photo. Around here at HipChat HQ, we’re guilty of having entire conversations with emoticons. If aliens discovered how the HipChat team messaged one another, they’d think we use modern day hieroglyphics.

Our emoticon shrink ray resizes almost any image you find on the web into that 30 x 30 image you love. Because of this, we have so many inside jokes. It’s bananas how fast what’s trending in our social room can become an emoticon in minutes due to people thinking it’s hilarious or poignant.

From Left Shark, to one of our recruiter’s dogs looking like the cutest Ewok ever, we’re addicted to emoticons. It’s not just us, teams everywhere love them some Rage Comic faces, or the Sad Panda. Best part? They’re all predictive – so just type in the first letter and each one of these emoticons will pop up alphabetically.

Want to create your own? Team admins can add up to 100 custom emoticons. (Remember, with great power comes great responsibility.)

Check out some of our favorites below.

Funny

Sometimes it’s easier to drop an emoticon in when someone’s being hilarious. It works better than trying to put into words. We rely so much on internet humor around here. HipChat emoticon yey

HipChat Emoticons      ALL THE THINGS (allthethings)

HipChat Custom Emoticons          AWW YISS (awwyiss)

HipChat Custom Emoticons       DISAPPEAR (disappear)

HipChat Custom Emoticons       HUGE FAN  (hugefan)

HipChat Custom Emoticons       YO DAWG (yodawg)

Trolling

Need to bust some chops? These emoticons are great for calling someone out, letting them know you’re very much paying attention to what they’re doing and saying. Cause sometimes, when someone says something dumb, you need to drop a  HipChat emoticon troll on them.

HipChat Custom Emoticon Troll        TROLL (troll)

HipChat emoticon dumb        DUMB (dumb)

HipChat Emoticon downvote       DOWNVOTE (downvote)

HipChat emoticon lolwhut         LOL WUT (lolwut)

HipChat emoticon orly        ORLY (orly)

HipChat emoticon unacceptable         UNACCEPTABLE (unacceptable)

HipChat emoticon youdontsay       YOU DON’T SAY (youdontsay)

Congrats/good job/nice work/thanks

Is someone crushing it at work? It’s always cool to give them a nod of approval, a wink that people notice their work. If your girl in marketing is dominating or your dude in sales is closing the deals, drop them an (awyeah) , they’ll appreciate it.

HipChat emoticon notbad          NOT BAD (notbad)

HipChat emoticon you got it dude   YOU GOT IT DUDE (yougotitdude)

HipChat emoticon true story        TRUE STORY (truestory)

HipChat emoticon me gusta         ME GUSTA (megusta)

HipChat emoticon indeed       INDEED (indeed)

HipChat emoticon aw yeah       AW YEAH (awyeah)

Animated

Need a little something different? Try one of the animated gifs to add some flavor to your conversation.

HipChat emoticon fireworks         FIREWORKS (fireworks)

HipChat emoticon boom       BOOM (boom)

HipChat emoticon mind blown        MIND BLOWN (mindblown)

HipChat emoticon rock on       ROCK ON (rockon)

HipChat emoticon why not both     WHY NOT BOTH (whynotboth)

Dislike

What happens when stuff gets weird? Or the conversation takes a turn south? An emoticon is a great way to lessen the tension, or let someone know that it might be time to switch lanes of thought. Best part? You never said a word.

HipChat emoticon do not want       DO NOT WANT (donotwant)

HipChat emoticon Sad Panda        SAD PANDA (sadpanda)

HipChat emoticon sad indeed       SAD INDEED (sadindeed)

HipChat emoticon sad cowboy        SAD COWBOY (sadcowboy)

HipChat emoticon sad apple         SAD APPLE (sadapple)

HipChat emoticon oh god why        OH GOD WHY (ohgodwhy)

Random

What about those times when you really have nothing to add to a conversation, but figure why not drop in a kudos or a simple, “sure, that’s cool.” These are perfect.

HipChat emoticon clarence       CLARENCE (clarence)

HipChat emoticon face palm        FACE PALM (facepalm)

HipChat emoticon nice       NICE (nice)

HipChat emoticon no idea         NO IDEA (noidea)

HipChat emoticon salute       SALUTE (salute)

HipChat emoticon scumbag        SCUMBAG (scumbag)

HipChat emoticon wat        WAT (wat)

HipChat emoticon whoa       WHOA (whoa)

Most Used

A few of these were mentioned above, but some of them are too good not to repeat. Here are just a few of the emotions we overuse every single day.

HipChat emoticon lol         LOL (lol)

HipChat emoticon do not want       DO NOT WANT (donotwant)

HipChat emoticon disappear       DISAPPEAR (disappear)

HipChat emoticon true story       TRUE STORY (truestory)

HipChat emoticon waiting       WAITING (waiting)

HipChat emoticon not bad         NOT BAD (notbad)

Learn more about emoticons here.

Coming soon to every team: The emoticon shrink ray – create and upload custom emoticons with a simple click. Trust us, it’s awesome.

Work Faster with Slash Commands

We built HipChat for instant communication. HipChat slash commands are a set of time-saving tricks to get the most out of HipChat without reaching for your mouse.

All HipChat slash commands take the form: /Command + Text

  • Command is the action you want to take
  • Text is the new message you want to appear

Slash Commands for Room Actions

Slash Commands on HipChat

Slash Commands for Status Control

You can enter these commands in any chat window to change your availability.

HipChat Slash Commands

Slash Commands for Message Formatting

Keep your team members on their toes by rendering your messages in style. Or, fix mistakes you made in your last message by replacing words (ah, the relief!).

HipChat Slash Commands

Code Syntax Highlighting (/code):

Code formatting and syntax highlighting on HipChat

Quote Command (/quote):

HipChat Slash Commands

Fix Spelling Mistakes (s/):

HipChat Slash Commands

Emote Command (/me):

HipChat Slash Commands

Note: If you try typing an unknown slash command, it will just send like a normal message. Otherwise, no message gets sent and the slash command is executed.

Android Users: The following do not work on the Android app: /join, /topic, /part, /available, /away, /dnd, /clear, and s/.

Slash commands help make work communication simpler and less stressful. With these tools, you can get to your chats faster, style your text, and fix spelling mistakes. Afterall, it’s your chat, and it should work the way you want it to.

June 15th Outage

What happened and what we’re doing about it

We sincerely apologize for our recent outage: you trust us with your chats, your important documents, your cat gifs, your personal conversations, your system notifications, your internet memes – and we let you down.

Our team takes pride in making   an important part of your (work) life, and we’re sorry. sad face hipchat

What happened?

Short version: the recent Mac client release which had the much anticipated “multiple account” feature also had a subtle reconnection bug that only manifested under very high load  facepalm-hipchat.

When a large network provider in the SF Bay Area had an issue Monday morning, it caused all of those clients to start reconnecting at once. This saturated our systems and prevented normal usage.

On Monday, we released an update to our backend systems, and Tuesday morning we released a new Mac app (v 3.3.1), both of which increased protection against this type of issue in the future.

We also fixed various other bugs related to reconnection in the Mac app that will prevent another connection overload like this one. And we continue to have teams building new, amazing technology that improves our system isolation, enhances our ability to do sophisticated load testing, supports even higher scale, and increases our server-side capability management (to disable misbehaving client functionality more directly, for example).

We never want you to be without HipChat. We fell far short of that Monday and are very sorry we let you and your teams down. 

We just passed 6B messages delivered via HipChat, more than 2B of which have been delivered in 2015 – our platform is scaling and growing faster than ever thanks to teams like yours.  We’re moving quickly to build a stronger HipChat as a result of the experience – thanks for your patience while we do.

 

HipChat Integrates with Telzio, Business VoIP Provider

Telzio integrates with HipChat

VoIP technology connects small business teams with the outside world. By integrating with HipChat, Telzio brings the outside world into HipChat. No need to check your emails from Telzio throughout the day for new voicemails or worry about missing an important text.

The new Telzio integration alerts you in HipChat rooms when you’ve missed a phone call, SMS message, or voicemail. Customer support teams can use this to assign customer responses among the team in minutes. Now, more than ever, your various forms of work communication fit snuggly within HipChat, keeping your team in sync across all your apps.

Integrate Telzio with HipChat

Setting up your Telzio integration is easy and takes just minutes:

Room admins can set up the Telzio integration by going to any HipChat room and clicking Settings (button with three dots in the top right corner), then click Integrations. From here, simply authorize with Telzio, and you’re good to go!

Telzio Integration in HipChat, chat for teams.

Now, when new voicemails, text messages, or missed calls come into Telzio, your team will know immediately in the selected HipChat rooms.  Also, you can elect to set up transcription on your voicemails, so now you can quickly read messages wherever you happen to be, and they are completely searchable in HipChat.

 

HipChat integrations help your team stay focused on work by receiving all your notifications one place. Check out HipChat integrations here. Don’t see what you’re looking for? Request a new integration!

Even More File Power: Google Drive + HipChat

2 months ago Tanguy Crusson 7 Comments

Screen Shot 2015-05-28 at 1.35.29 PM

We are always looking to bring more of the tools your team relies on into your HipChat world. A Google Drive integration is our newest addition to the tool belt, making HipChat file storing/sharing capabilities even more awesome.

Now your team can work faster with speedy doc creation that is as easy as typing a slash command. Just type /drive for the list of available commands. You can also type “/drive doc Document Name” to label it on the spot:

finaldriveshot_3

Additionally, paste a Drive document url to the room and you can view a richer preview with info about the file.

HC-googledrive_2_2

Whether you’re sharing Google slides with your team for an upcoming presentation, or you’re creating a Google sheet of your department budget, everything can now live in one centralized place on HipChat. Increased file sharing power plus the HipChat you already know and love equals a more collaborative and efficient team!

Ready to try it out? Just go to the Atlassian Marketplace, install the Google Drive integration in any room you have admin access to, sign into your Google account, and start drivin’.

Get it now