HipChat iOS 3.3 – Back from the mechanic

2 months ago Chris Gibbs 6 Comments

HipChat iOS app 3.3

HipChat for iOS version 3.3 is available in the App Store today – grab it while the bits are hot! We’ve been hard at work on some changes under the hood to keep everything running smoothly for you. This work lays the foundation for more awesome stuff to come in the next few months, and we’ve added a few new things we think you’ll like until then.

What’s new?

Upload your new avatar photo right from your iPhone! Avatars are coming to the chat view very soon, so get your selfie on and update that profile pic.

Speaking of images, you’ll notice a new upload progress indicator so you can count down the milliseconds before your teammates see your latest cat GIF. Oh, and there’s a cancel button, too. Just in case you chose the wrong image on accident…

HipChat iOS app 3.3

We’ve also built a new connection status bar into the app to let you know if the iOS app has trouble connecting. After all, sometimes the nation’s largest network is just no match for trains and elevators.

If you do find yourself HipChatting from a train or elevator, though, 3.3 includes an entirely new system for reconnecting after losing connection. We can’t guarantee you’ll always have a signal, but now HipChat will be much more reliable in reconnecting after it’s been lost. (Who designed elevators like Faraday cages anyways?)

What does this mean for you? More chatting, less waiting.

We’ve also added some big performance boosts. When resuming the app from the background messages will appear on screen faster after HipChat connects, and searching through active chats is now a much smoother experience – even with large organizations with tons of rooms and people.

If the HipChat iOS app were a car, we basically gave it a new engine and transmission.

And one more thing… PDFs are now fully searchable! Quickly jump to the important sections in that 100 page PDF from HR and save yourself a lot of reading and scrolling.

HipChat iOS app with PDF search

The iOS app is back from the mechanic and ready to get some awesome new features over the coming months, so keep an eye out. Until then, grab version 3.3 on the App Store today!

Be your own boss and work how you want

Are you a boss? Maybe not technically, but you should always be living the boss life. And that means taking control of your work environment so you can pop that collar and win those dollars.

We’re always working to make HipChat a place that helps you not only communicate with your team, but also feel empowered to work the way you want.

We’ve gathered some ways to take the reins by customizing HipChat to fit your needs.

1. Use per-room notifications

Set the stage for success by focusing on important chats and silencing others. In HipChat, you can set notifications per room to moderate the noise level from each chat.

HipChat per-room notifications

This feature is currently in the HipChat web app as a beta. In any room, just click the three dots in the top right corner, and click Room Notifications.

 

2. Customize your HipChat appearance

One size does not fit all. And the same goes for HipChat. Now in HipChat web, you can select how you want HipChat to look.

Choose a dark or light theme, adjust text density, add or remove avatars, and show either names or mentions.

HipChat appearance theme settings

HipChat appearance theme settings

The power is yours. Use it wisely.

 

3. Change your @mention name

Lastly, let’s find your chat identity. In HipChat, you can customize your @mention name, meaning you can finally be called Superman (or, in my case, BawsLady).

HipChat appearance theme settings

HipChat change @mention name

Just go to your Account Settings to change your @mention name.

 

When it comes to your work life, you’re in charge. We’re simply here to give you the tools that help put you on boss status.

We’d love to hear your from you: leave your thoughts on the beta features, and let us know what else you want to see on HipChat.

 

Customizable room notifications now in beta (boom)

2 months ago Mark Lozano 19 Comments

HipChat per-room notifications

We think choice is a great thing. Like choosing breakfast for dinner, rocking a sweat suit at work, or even…(drumroll)…notifications in the HipChat rooms you want.

Today we’re releasing a beta version of per-room notifications in the HipChat web app. Turn down the volume in rooms that aren’t critical to you so you only get mentions. Or go nuts and turn up the volume in another room to get notifications for every message.

HipChat Per-Room Notifications

Now you can choose between loud (get notifications for every message), normal (get notifications for @all, @here, and @yourname), and quiet (just @yourname).

Not interested in customizing each of your rooms? Good news: These three options now exist at a global level too in your Settings, giving you more control than you had before. You can now prioritize the notifications that are the most important to you.

So go try it out! Log into our website with your HipChat credentials. Launch the web app, go to the room you want to adjust notifications for and click on the bell.

Customize to your heart’s content. All we ask is that you let us know what you think of the beta – especially any issues you run into.

Let us know in the comments below or through the web app (click the question mark in the top right corner > click Provide Feedback). Once it’s polished up, we’ll make sure it gets to the other apps.

Here’s to more effective team communication! And to letting you concentrate on what’s most important.

P.S. Speaking of customizing HipChat, have you checked out the new appearance customization options?

HipChat is about to get weird(er): custom emoticons for all!

2 months ago Sean Waters 26 Comments

Hold on to your butts. Starting today, you have the power to create custom emoticons for your group. Our emoticon shrink-ray will optimally size the images you want. Presto.

HipChat Custom Emoticons

 

Go ahead, shrink the kids.

We are laser-focused on bringing you features that help you communicate faster, and while emoticons are super fun, they also play a meaningful role in how teams work together. They convey the most important elements of communication – tone and intention. They are the feature we just can’t get enough of (and we don’t think we’re alone).

With our emoticon shrink-ray, you can upload images (png, gif, jpg) up to 2MB of any resolution, with a minimum 30px on a side. We’ll resize the image size down to the appropriate scale for 4x, 3x, 2x, 1x resolution for all your current and future retina needs.

And don’t forget to upload some animated gifs because, shoot, those things are awesome.

If you’re an admin, don’t worry, you’ve still got the controls. Non-admins can upload images by default, but admins can disable this at anytime. Non-admins can only delete their emoticons, however, admins can delete any.

Check out some of our (and your) favorite HipChat emoticons.

Or, head to HipChat now to start creating emoticons. Just click on your avatar in the top right corner, click Settings, then “Manage account…”. In the new browser, click “Emoticons”, and enjoy!

HipChat & Confluence: Working together to make cool hoodies

2 months ago Elena Gorman 1 Comment

Last fall, the HipChat and Confluence marketing teams got together. We wanted show how when both teams and tools work side by side, we create amazing things. Like hoodies.

As Product Marketing Managers, it’s our job to build consensus, make informed decisions, and complete projects in a transparent way – from our smartphones or desktops from cities across the globe.

When we got our hands on Confluence 5.7, it came loaded with some phenomenal new capabilities.

These advancements, such as in-line comments and a seamless integration with HipChat, make it simple to move fast as a marketing team.

With this new Confluence + HipChat power, we designed a new HipChat hoodie to show off our skills.

Here’s (roughly) how it went down:

Why IT teams (heart) chat

2 months ago Jeff Park 0 Comments

HipChat helps great teams communicate, and it’s no different for IT teams. With some help from our friends at JIRA Service Desk, we went directly to the IT community to find out how chat helps their teams.

We surveyed agents, managers, and directors and asked them about how chat makes their work life awesome. Here’s what they said (click for full-size):

Why IT loves Chat

Looking to learn more about how chat can help IT support? Check out our latest article How Chat Helps IT Support Agents Crush It.

If you’re an IT team looking for a more integrated service desk experience with HipChat, make sure you check out JIRA Service Desk.

Like this sweet infographic? Share it on FacebookTwitter, or LinkedIn, send a smoke signal, or even try some morse code. Download the PDF here!

Customize HipChat to fit all your moods

2 months ago Evan Michner 12 Comments

Feeling emo? Go dark. Feeling chipper? Brighten it up. Love seeing your teammates’ pearly whites? Bring on the avatars. Can’t stand another look? Enter into our faceless world.

The point? We’ve made HipChat appearance customizable so you can feel right at home in your HipChat app. We’re giving you the controls to set your theme, adjust text density, add or remove avatars, and show either names or mentions. Ah, the freedom!

We’re testing this out in our new web app as a beta so we can gather your feedback. Let us know in the comments below or through the web app (click the question mark in the top right corner > click Provide Feedback).

To check it out, open the HipChat web app and go to your Settings tab. Then, let your mood take you away.

HipChat Customize Appearance

We all have two sides to us. So, go ahead, choose between a dark or light background.

HipChat customize appearance

HipChat customize appearance
We’ve also allowed you to change your chat view through density, avatars, and names. See how different experiences can look:

HipChat Customize Appearance

Customize Appearance on HipChat

Now we want to know, what do you think? If you’re digging what we’re giving, let us know, and we’ll make it a permanent fixture!

 

You know you wanna: HipChat + Asana

2 months ago Tanguy Crusson 3 Comments

HipChat Asana Integration

There are a handful of killer project management tools for teams and HipChat aims to integrate with the best of them. HipChat’s integrations with JIRA, Trello, and Confluence are just a few of the heavy hitters we play well with.

Today, we’re sharing a new integration with Asana. The Asana integration is incredible for teams. It sends critical updates in HipChat as projects progress in Asana. Instead of clicking back and forth for task lists and making sure you didn’t miss an important email, the HipChat + Asana integration keeps you informed without leaving HipChat.

Changing work habits for real, tho

The Asana integration is more than skin-deep; it’s a serious game changer for your team. When you connect a task list in Asana to your HipChat team room, every update is logged as part of room history, making all shared content searchable and accessible.

Get’r done

We’ve worked hard to make setting up this integration crazy simple. Just go here and pick the rooms you want to install it in.

HipChat Asana Integration

Pick your HipChat organization and the project in Asana.

Then watch the magic.

integrate now

Windows & Linux Release 2.2.1388 Release

2 months ago Evan Michner 21 Comments

Hey Windows and Linux users, we’ve got some updates for you (and some cool news at the end, so hang around).

Stuff we fixed:

  • Room topic changes weren’t appearing properly. Now they are.
  • Editing settings on Linux would cause it to crash. Now it won’t.
  • Sometimes large images would cause it to crash. Now they won’t.
  • When you changed a room’s privacy, that wasn’t reflected immediately. Now it is.
  • Sad folks got even more sad when they realized : ( popped up the emoticon autocomplete menu. We fixed that too.

Plus a few other smaller issues that should hopefully turn that frown upside down.

And now for something completely different….Windows users: We could use your help! We’ve been working on a brand new Windows 4.0 app. Want to be one of the first to test out the beta? Sign up to get early access!

Screen Shot 2015-06-26 at 12.10.24 PM

IT saves the day, thanks to HipChat

2 months ago Shannon Winter 0 Comments

The demo server has crashed and there’s only 2 minutes until the company’s most important client demo. Can HipChat and JIRA Service Desk help IT save the day?

Watch our latest video and find out:

Our latest integration with JIRA Service Desk unleashes the power of teamwork to help your IT teams solve problems faster. Go from ticket to chatroom in one click and quickly loop in your team for their expertise.

With the HipChat and JIRA Service Desk integration, you’ll be able to:

  • Discuss instantly: Create HipChat rooms from service desk tickets with one click, so your team can collaborate on issues.
  • Get notified of critical updates as they happen: Monitor your service desk from inside your HipChat rooms.
  • Never lose track of the conversation: See all the chatrooms a ticket is mentioned in from within JIRA Service Desk.

Collaboration without barriers

Reach your team faster by creating a HipChat room straight from a JIRA Service Desk ticket. This one-click flow makes it easy for service desk agents to collaborate on severe tickets or bring in subject matter experts in real-time.

hcblogcollaborate

Monitor your service desk from inside HipChat

IT teams depend on real-time updates to keep their businesses running. With HipChat and JIRA Service Desk, the entire team can stay updated on important customer tickets. Set up automatic JIRA Service Desk notifications in HipChat. For example, whenever a high priority ticket is created, a HipChat room can be alerted. Customizable filters allow you to control how little or how much you want to see.

Plus, with native mobile apps on iOS and Android, you’re no longer chained to the desk. HipChat lets you stay connected, no matter where you are.

cellphoneshot

Never lose ticket history

In the support world, FOMO (fear of missing out) does exist. You don’t have to miss out on a conversation. The JIRA Service Desk integration keeps track of all HipChat rooms chatting about your ticket, so you never lose context.

neverlosetickethistory

Ready to try it out?

Connecting HipChat with JIRA Service Desk is simple. With just three clicks, you’re ready to get started.

integrate now