Archive for the ‘Releases’ Category

Jeff Park

Get to know the new HipChat

By Jeff Park | 3 weeks ago | 92 Comments

Starting today, we’ll be rolling out a HipChat that looks a whole lot different. At first you’ll notice it’s lighter and cleaner, but there’s a lot more going on (and sets us up for more big changes to come). We’re starting with the Mac app first, then we’ll be rolling out the changes to the rest of the apps.

HipChat for Mac 3.0

The new HipChat for Mac 3.0

Over the past few years, the Atlassian design team created the Atlassian Design Guidelines. ADG is a public guide of the best practices when designing Atlassian products, services, and add-ons. We followed the spirit of these guidelines in the new Mac app, so some of it may feel familiar if you currently use existing Atlassian products.

More than a coat of paint

Along with a new design, you’ll also find the app has some new features and fixes mixed in.

Emoticon autocomplete

Does your team have more emoticons than you can remember? It may sound like a (firstworldproblem) but once you use emoticon autocomplete, you’ll wonder how you lived without it. Simply type the open parentheses, and the autocomplete window will pop up.

Say things faster with Emoticon autocomplete.

Local time in 1-to-1 chats

Now when you’re in a chat with someone, you’ll see the local date and time of where they are. As a company that’s spread across a dozen time zones, we’ve been wanting this for a long time. Now I’ll know if I’m about to message someone in the middle of the night. I’m still going to do it, but at least I’ll know.

To make sure you don’t get woken up, you can set your timezone in your account settings.

The local time of your colleague is listed here.

Unread message counts

We recently added unread message counts to our Android app. Our Android users loved it, so we’re releasing it on all of our desktop apps (starting with Mac). HipChat will also indicate when you have new messages for tabs hidden off of your screen. You won’t miss a message again.

Never miss an unread message with unread (and hidden) message counts.

New presence icons

Our old icons were the classic red, orange, and green orbs that made it somewhat difficult to tell them apart (nearly impossible for colorblind folks). We’ve kept the color scheme, but changed the shapes to make it easier for everyone to know whether someone is available.

Updated status icons make it easier for all people to use HipChat.

One last change: search.

As HipChat has grown, our search took on the brunt of the growing pains. We’ve made a lot of infrastructure changes and now search speed should be noticeably faster. There’s also a search bar in the header now so you can search from anywhere. Best yet, since version 2.6, search results now show up within the app.

A much improved search is in the new HipChat for Mac 3.0.

There’s a lot more in this latest version, so update your Mac app and check it out. If you don’t have the app yet, download it for free at hipchat.com/downloads

As always, we want to hear your unfiltered feedback. If you have questions or got something to say, please let us know.

Michael Benner

Windows version 2.2.1172 released

By Michael Benner | 4 weeks ago | 15 Comments

We’ve just released an update to our Windows client (version 2.2.1172) focused on better and more seamless reconnection behavior. This fix was requested by our Windows user community.

Now, when a connection is lost and re-established (e.g., waking your computer from hibernate), the client will more effectively detect the presence of a connection and auto reconnect you to the HipChat server.

In addition, we’ve updated the system tray icon to display when the client has lost connectivity.

As always, if you see any issues, please visit our Help Desk.

Note: HipChat for Windows supports Windows Vista, 7, and 8.  HipChat is no longer supported on Windows XP (hey, Microsoft doesn’t support it either!)

Pete Curley

End of an AIR-a (we’re killing the AIR app)

By Pete Curley | 2 months ago | 15 Comments

What’s happening?

Today we’re putting our old friend, the Adobe AIR app, into maintenance mode. This means that the AIR version of HipChat won’t receive any features or updates. In 90 days all AIR app users will be required to update to one of the new, native applications.

But don’t worry, we’re not actually killing the AIR app. We’re sending it to a big farm in the country where he’ll have lots of room to run and play.

Why?

This is a bittersweet moment for us. When we started HipChat five years ago, we made a big bet that chat services needed to have desktop apps. There weren’t many resources available to help our small team to write apps on all three major operating systems. We took a chance on Adobe AIR, and for the most part it was great for us. We wrote the app once and it ran (relatively) well on Windows, OS X, and Linux. Sure there were some quirks and we did a lot of work to make our Air app feel native. But Adobe AIR gave our users a solid desktop experience.

Unfortunately, AIR became less and less of a priority for Adobe over the years. When they stopped supporting Linux, we saw the writing on the wall. We began building native apps from scratch for all three platforms. We launched them in the summer and fall of 2013.

Since then we’ve added a lot of new functionality to our native apps: new layout with vertical tabs, 1-1 video and screen sharing, and greatly improved performance. So if you’re still using the AIR app, it’s time to say hello to the awesome new native apps.

What do I have to do?

If your HipChat looks like this:

 

 

 

 

 

 

 

 

 

 

 

You need to download the new app here: https://www.hipchat.com/downloads

If your HipChat looks like this (with tabs on the left side):

 

 

 

 

 

 

 

 

 

 

 

 

You’re on one of the new apps and don’t need to do anything.

We hope you enjoy the new apps, and we look forward to the cool new stuff we have planned for them coming up.

RIP AIR app (I apologize for the inclusion of Chris Brown, no Air Supply songs worked as well)

Pete Curley

HipChat is now free for unlimited users

By Pete Curley | 4 months ago | 83 Comments

A year ago we made HipChat free for teams of five, and since then thousands of teams have learned how great chat can be. But we believe that teams of every size deserve the power of HipChat.

So today, we’re excited to announce a new subscription plan that gives you unlimited HipChat users – for free.

Here are the two ways to use HipChat:

  • HipChat Basic (free): Group chat and 1-to-1 messaging for every person on your team, regardless of team size.
  • HipChat Plus ($2/user/month): All of the features of HipChat Basic, plus video calling and unlimited, searchable message history.

You can check out the full pricing page for details.

What if I’m currently paying for HipChat?

You’ll get HipChat Plus automatically. Your features and price will stay exactly the same.

What if my team is currently using HipChat for free?

Starting today, you can add as many users as you want for free. Now there’s nothing stopping you from inviting every person in your company to HipChat.

In order to make HipChat Basic free for larger teams, we’ve added some new constraints. We worked hard to make sure they would work for small teams while showing larger teams the value of HipChat Plus. The new constraints are: file storage is capped at 5 GB (far more than the average team uses) and you can search the last 25,000 messages (about six months of messages for the average team of five).

We’ve also given current free users access to HipChat Plus features for the next 30 days.

Enjoy the free-for-all

We think every team in the world will benefit from HipChat. We’re introducing free HipChat Basic today so that every team can.

A lot of teams are using consumer chat services simply because they’re free. We want to show them how good chat can be when it’s actually designed for teams. And we want to make it easy for teams to start using HipChat without worrying about credit cards, invoicing, or expense reports.

If you’re still using consumer IM tools for work, “it’s free” is no longer an excuse. Get chat that’s built for your team.

Sign up for HipChat

 

Pete Curley

New HipChat app icons, take two!

By Pete Curley | 4 months ago | 23 Comments

After months of hard work, our team was really excited to announce 1-1 video chat and screen sharing for all of the apps. However, that news was completely overshadowed by another change: a new logo and app icon.

This is our new logo and the controversial OS X app icon we released a few days ago:

New logo Controversial OS X icon

The feedback was as plentiful as it was negative. 

There were hundreds of tweets about how ugly the icon was. Hundreds.

The weird thing is, we agree. So how did this happen?

The original goal of the new logo was to align it with the rest of the Atlassian tools. I think we achieved that and came up with a solid logo. The problem came with the implementation of the app icons themselves.

You could look at the feedback and say “people hate change” which is often true. But the problem here was that a large part of our team feels the exact same way as our users. There were two schools of thought when it came to the icon:

School #1 – “Consistency means the icon is the same on every device.”

School #2 – “Consistency means it pays homage to the style/design while respecting the look and feel of each OS.”

We fought. We argued. We gave each other the silent treatment, then argued some more. In the end, we chose option #1. But hey, if it sucks, we can fix it. We have zero problem admitting we made a mistake.

We made a mistake. The app icon sucks. Today we’re fixing it.

Lesson learned: respect the design guidelines and recommendations put forth by each operating system, even if you have to sacrifice your own internal guidelines. No one wants to see an OS X icon that looks like it belongs on iPhone, and people certainly don’t want to see an Android app with an iOS style icon. The part that made me both happy and sad was that people on Twitter proposed an alternative design, and it’s almost the exact app icon that we decided not to use in the first place (and I have the PSD’s to prove it!).

Here’s the the new app icon we’re releasing today for the desktop apps:

The new NEW OS X icon

It may seem that having hundreds of tweets shitting on your icon is a bad thing. Sure – it bummed us out, but it means our customers are passionate and they fucking care. It also means our team members that argued for the ugly icon have to buy the rest of the team a big box of apology donuts.

So let us know what you think of the new icons. I can’t promise we won’t make mistakes in the future, but I can guarantee we’ll own up to them and make things right.