Archive for the ‘Maintenance’ Category

Garret Heaton

Scheduled maintenance this Saturday at 10PM PST

By Garret Heaton | 2 years ago | 3 Comments

We’ll be upgrading one of our main databases this Saturday, March 24th at 10PM PST for about 10 minutes. During this time our website will be unavailable and users will not be able to sign in to chat. However, if you’re already signed in when we begin the maintenance you’ll be able to keep chatting.

We have grown tremendously in the past few months and need to perform this upgrade to keep everything running smoothly. Thanks for your patience!

Update 10:15pm: All set. Everything went very smoothly.

Garret Heaton

Scheduled maintenance this Friday at 11PM PST

By Garret Heaton | 2 years ago | 0 Comments

We’ll be taking HipChat offline for about 30 minutes this Friday, December 30th at 11PM PST (23:00) in order to roll out some major updates to our system. The biggest change we’re making is to add the all-time most requested feature; being able to sign in from multiple locations at once. More details on that soon. :)

Note: If you have not installed the the latest desktop app update already (instructions here) you will be required to do so before signing in again after the maintenance is finished.

Have a fun and safe New Year’s weekend!

Garret Heaton

Scheduled Maintenance Tonight at 11PM PST

By Garret Heaton | 3 years ago | 0 Comments

Update (23:20) - Maintenance was completed successfully. Thank you for your patience!

We’ll be shutting things down for about 30 minutes this evening beginning at 11PM PST (23:00) in order to upgrade some of our core systems. All users will be disconnected and unable to chat during this time. The website will remain available.

Additionally, all desktop client users will be prompted with a required update before signing in after the maintenance. We haven’t had a required update since mid-2010 so depending on when you signed up you may see a large number of performance improvements and bug fixes. This new update also contains support for some new features we’ll be releasing in the future.

For the tech curious: we’re increasing our memcached cache sizes, upgrading to the latest Redis, and moving a few systems to more powerful machines in order to increase our capacity. We’ve seen massive growth lately and March is looking to be another very busy month.

Thanks to all our users for your patience and support. We’ll update this post and post on Twitter when the maintenance is complete.