Archive for the ‘iPhone’ Category

Yesterday’s message latency issues & what we’re doing about it

| December 03, 2015

Yesterday, we woke up filled with excitement as we prepared to unveil the new Windows 4.0 app to you, our users. However our excitement faded quickly away when the rapid adoption of Windows 4.0 overloaded our platform.

As we watched the East Coast of the U.S. wake up, demand for the new app exceeded our expectations and caused message delays across our platform – reducing normal message volume by 7%. This interrupted your team’s ability to collaborate and build incredible things, and that’s not okay.


Introducing HipChat iOS 3.4 – Native chat, iOS 9 support & more!

| October 20, 2015

HipChat for iOS version 3.4 is now available on the App Store! The new version is packed with improvements, like a completely new chat interface, boosted performance, iOS 9 support, and a new settings page.


Want early access to new features? Join our beta program!

| September 24, 2015


It’s been an exciting week here at HipChat. Our HipChat Developer Week is in full swing, bringing together developers from top companies like New Relic and Meekan to create new, powerful integrations.

And what were they up to, you ask? We gave Fast Company an inside look into what all the hype is about.


HipChat iOS 3.3 – Back from the mechanic

| July 15, 2015

HipChat iOS app 3.3

HipChat for iOS version 3.3 is available in the App Store today – grab it while the bits are hot! We’ve been hard at work on some changes under the hood to keep everything running smoothly for you. This work lays the foundation for more awesome stuff to come in the next few months, and we’ve added a few new things we think you’ll like until then.

What’s new?

Upload your new avatar photo right from your iPhone! Avatars are coming to the chat view very soon, so get your selfie on and update that profile pic.

Speaking of images, you’ll notice a new upload progress indicator so you can count down the milliseconds before your teammates see your latest cat GIF. Oh, and there’s a cancel button, too. Just in case you chose the wrong image on accident…

HipChat iOS app 3.3

We’ve also built a new connection status bar into the app to let you know if the iOS app has trouble connecting. After all, sometimes the nation’s largest network is just no match for trains and elevators.

If you do find yourself HipChatting from a train or elevator, though, 3.3 includes an entirely new system for reconnecting after losing connection. We can’t guarantee you’ll always have a signal, but now HipChat will be much more reliable in reconnecting after it’s been lost. (Who designed elevators like Faraday cages anyways?)

What does this mean for you? More chatting, less waiting.

We’ve also added some big performance boosts. When resuming the app from the background messages will appear on screen faster after HipChat connects, and searching through active chats is now a much smoother experience – even with large organizations with tons of rooms and people.

If the HipChat iOS app were a car, we basically gave it a new engine and transmission.

And one more thing… PDFs are now fully searchable! Quickly jump to the important sections in that 100 page PDF from HR and save yourself a lot of reading and scrolling.

HipChat iOS app with PDF search

The iOS app is back from the mechanic and ready to get some awesome new features over the coming months, so keep an eye out. Until then, grab version 3.3 on the App Store today!

Work Faster with Slash Commands

| June 19, 2015

We built HipChat for instant communication. HipChat slash commands are a set of time-saving tricks to get the most out of HipChat without reaching for your mouse.

All HipChat slash commands take the form: /Command + Text

  • Command is the action you want to take
  • Text is the new message you want to appear

Slash Commands for Room Actions

Slash Commands on HipChat

Slash Commands for Status Control

You can enter these commands in any chat window to change your availability.

HipChat Slash Commands

Slash Commands for Message Formatting

Keep your team members on their toes by rendering your messages in style. Or, fix mistakes you made in your last message by replacing words (ah, the relief!).

HipChat Slash Commands

Code Syntax Highlighting (/code):

Code formatting and syntax highlighting on HipChat

Quote Command (/quote):

HipChat Slash Commands

Fix Spelling Mistakes (s/):

HipChat Slash Commands

Emote Command (/me):

HipChat Slash Commands


Slash commands help make work communication simpler and less stressful. With these tools, you can get to your chats faster, style your text, and fix spelling mistakes. Afterall, it’s your chat, and it should work the way you want it to.

HipChat for Apple Watch – A match made in team communication heaven

| April 15, 2015

HipChat is coming to a wrist near you

We’ve been at this team communication thing for a while and …and we’ve built HipChat for the Apple Watch.

That’s not how the post is supposed to go, I was going to write about how we’ve sent over 5B+ messages through our system, about how we have native apps for all the major platforms, how we integrate with the tools you use, about how teams just do better work with HipChat. But, let’s face it, we’re excited about the Apple Watch.

HipChat at a glance

When you send over 5B+ messages through your system you learn a thing or two about how team communication works. We’ve used that knowledge to design an app around what you want:

  • You want an Apple Watch (that seemed like a smart place to start)
  • You want to be in touch with what’s going on with your team without having to pull out your phone all the time
  • You want to screen messages at a glance
  • You want to respond to messages quickly


So what does it do?

You’ll get notified of messages on the watch. And, of course, you can reply right from the watch. Because you’re not really…you know…communicating if you can’t respond. There are 4 quick responses like thumbs up, thumbs down, OK or ?. And if that’s not enough you can talk to it, like a secret agent, with Apple Watch’s verbal dictation. For longer messages, you can use Apple’s Handoff to respond on your phone. You’ll thank us later for that.

It’s been an incredible challenge building HipChat on Apple Watch, but it was worth it. We built something we want to use and we think you’ll love it, too.

 Get the new iOS version here

See why HipChat is faster than email – Sign up here

HipChat for iPhone – Now with more File Power

| March 03, 2015

Get those iPhones ready, HipChat has an update is here and we have some updates to share – This one is all about the files!

File viewing and sharing are two of the most used features on both the desktop and mobile clients. We’ve made some updates you’re going to love.

With HipChat’s new file viewing capabilities, you can now view over 35+ file types (and counting) — all within the app! This gives the HipChat app the ability to handle more file types than the mobile web browser can handle.

Cool. What else? Now, you can also take a .PSD (Photoshop) file, and convert it to a .JPG right in the app (yep, no more file viewing compatibility issues).

Working on the go just got easier.

ios 3.1_file viewing

Shoot and share videos in HipChat

What if you’re out having lunch and you happen to meet Bill Nye, The Science Guy while waiting to get your tacos? Or you want your coworkers to know how much fun you’re having on vacation?

With HipChat’s new video shoot and share, you can capture that once in a lifetime experience and share from HipChat all from within the app. How does it work? It’s simple, just shoot a video from HipChat or choose from your camera roll, and drop it into your conversation. That’s it!

ios 3.1_video sharing


Ready to download this?  Get it HERE!

Oh, and this too

Opening the app from a push notification no longer causes in-app notifications to show the chat you’re currently in.

And if you haven’t checked out the all new web client, you should! We gave that some special treatment, too. You’ll be able to view your files just as easily there as you can with this app.

We want to hear your feedback! 

iOS 3.0.4 Is Ready for Prime Time

| February 11, 2015

Sup iOS Folks? We’ve got a new round of updates for your mighty hand held machines.

New: The browser wars of 2015 have ended.

Upon the mountain of browsers one stood tall…. uh, user choice? Pick whatever browser you like: HipChat, Safari, or Chrome for opening links. It’s up to you, so choose wisely, or whatever browser will hide what you’ve opened.

New: When your world is upside down, HipChat will be right side up. All iPad orientations now supported. Say yes to working upside down, if that’s your thing.

Improved: No more lies! Users presence indicator will animate when their presence is unknown, rather than just showing everyone offline.

See, we’re all about getting stuff accomplished.

Emoticon autocomplete has landed on iOS

| December 20, 2014

Ho Ho Ho! What does Santa have in his bag for the holidays? How about HipChat iOS version 3.0.2! Talk about the gift that keeps on giving.

Packed with new features, improvements, and straight-up fixes, the iOS 8 update rules.

Communicating via HipChat has never been better.

But what did we update you ask? Let us share some Christmas magic with you and bestow our HipChat secrets. Prepare your mind to be blown.

As for the most important piece of awesome, we’ve brought autocomplete to iOS. Why? Because emoticons.

Let’s face it, who remembers how to spell (daenerys)? iPhone users rejoice; no more (rageguy), just plenty of (yey)!


Emoticon autocomplete on HipChat for iOS 3.0.2

What about that Chat input field thing?

We shared your pain, (some of us use iPhones, too) so we made some changes. We started from scratch and completely rebuilt this control for a smoother and less buggy experience.

Pasting text now correctly sizes the input.

The attach file & Send Buttons stay at the bottom – within reach of your fingers.

Chat input on HipChat for iOS 3.0.2

Other improvements:

Finding rooms and people has just gotten a lot easier. Exact matches show above the fuzzy search matches.

For example, searching the term “Marketing” will put rooms starting with Marketing above rooms with the word Marketing in the middle of the name.

Some folks have experienced problems when sharing files from Dropbox – this is no longer an issue, share away.

We’ve also made many other fixes and improvements under the hood as well. Things move faster, there’s no lag and zero clutter. The movements are seamless and natural. If you haven’t downloaded it yet, HipChat for iPhone will rock your world. So, yeah – Happy Christmas, Chanukah, Kwanza or whatever holiday you choose to dance to.


Get version 3.0.2 on the App Store.

Guest Post: Introducing GIF keyboard in HipChat

| October 20, 2014

Introducing GIF Keyboard in HipChat

You share GIFs all the time on HipChat because why use words when you can use GIFs? GIFs play automatically and inline inside HipChat so it’s easy to express an emotion, reaction, or just how excited you are about a new cat GIF you found.

But sharing GIFs to HipChat on mobile can be painful. You have to exit HipChat, Open Safari, go to google, perform a search for a GIF, copy the link, open HipChat, then paste the link – 10 taps later your GIF is in HipChat. Who wants to do that?

Introducing the GIF Keyboard. Share GIFs to HipChat with just one tap. It’s as easy as sharing emojis.

Share GIFs in HipChat!

Just navigate to the GIF Keyboard, then hold down on a GIF and select HipChat. The link to the gif gets pasted automatically inside HipChat, and when you hit submit, it turns into an autoplay GIF.

GIF Keyboard lets you collect your favorite GIFs from across the web, as well as collect what your colleagues are sharing on HipChat, so your team’s favorite replies are always one tap away.

The GIF Keyboard is available as a free download in the app-store. How long can you have a conversation in GIFs without typing any words?

Introducing GIF Keyboard

About Riffsy

Riffsy is the maker of the GIF Keyboard. Founded by Frank Nawabi, David McIntosh and Erick Hachenburg, Riffsy believes that motion is a huge opportunity for self expression, sharing and community on the iPhone and iPad, and that mobile will create entirely new opportunities in the video marketplace.