Archive for the ‘Integrations’ Category

Four HipChat secrets for remote teams using agile

2 days ago Andy Chang 0 Comments

HipChat for agile remote teams

Agile development was created with the idea that teams would work in close proximity with one another in order to operate faster as a team. But, let’s be honest, working remotely today is as ubiquitous as Elvis in Vegas.

Most businesses now have a few – or several – distributed teams. And for good reason. Strong talent can be found in less competitive markets, and teams can work around the clock.

Even so, being a remote agile team comes with challenges like coordinating across time zones, building team rapport, collaborating among different development cultures, and scheduling meetings. Luckily, communication tools like HipChat can bridge the gaps created by distance and time.

Below we’ve gathered four tips that will help your remote team go agile.

1. Structure your team

Develop a single piece of technology in each office to boost autonomy and get work done more efficiently.

HipChat for agile remote teams

HipChat Tip: When your team begins to work remotely, it’s the perfect time to use HipChat. Boost autonomy by providing an open room for your team to communicate and share information.

2. Build team rapport

Give remote teammates the opportunity to create personal connections. Doing so will build trust, minimize missed expectations, ease self-organization, and boost morale.

HipChat for agiler remote teams

HipChat Tip: HipChat lets you communicate via chat, voice, video, or text. Multiple options reduce obstacles preventing communication, giving your team the most opportunities to share business and get to know one another.

3. Create a united development culture

Keep your team in sync by laying down the framework for a united development culture. Helpful tips: over-communicate decisions, minimize the friction in setting up the development culture, clearly define the definition of “done,” and create guidelines for filing bugs.

HipChat for agile remote teams

HipChat Tip: Create a room for your devs to report, discuss, and announce news. Integrate the room with JIRA, so your entire team can stay updated on projects and tasks.

4.  Maximize the golden hour

Take advantage of the hours when the local and remote teams are both in the office by holding standups.

HipChat for agile remote teams

HipChat Tip: Encourage your team to set their timezones in their settings, so they can know everyone’s local time. That way, you can be sensitive when you call a standup and you’re not pinging people while they sleep! 


In a distributed organization, the reality is that every team is remote. All teams need to adapt and learn how to share work between offices, communicate effectively, and grow a consistent culture across geographies.

The most effective teams seek to find and share successful practices across all locations, with help from communication tools like HipChat.

HipChat for agile remote teams


Wunderlist integration: team communication & task management together as one

HipChat Wunderlist integration

When Wunderlist announced their public API, we pounced on the opportunity to create a more cohesive work experience for teams. With our new Wunderlist integration, team communication and project management go hand in hand (they, too, like long walks on the beach).

The best part is that this integration sends information both ways – from HipChat to Wunderlist and vice versa.

Super simple /slash commands using “/wunderlist” let you add, list, and complete Wunderlist tasks from within HipChat. You’ll also get alerts in HipChat when tasks are added, completed, and modified in Wunderlist.

Working together, our APIs have created a wunderful fusion between team communication and task management that helps teams work faster and smarter.

As easy as 1, 2, 3

Setting up this integration takes just a minute.

In any HipChat room that you are an admin of, click the Settings tab, then Integrations. Choose Wunderlist and authenticate with your Wunderlist account. Then, you’ll simply have to select which Wunderlists to connect.

HipChat Wunderlist integration

And voilà! You’ll be able to add, list, and complete tasks right in your HipChat rooms. Type “/wunderlist” for a list of commands. You’ll also get notifications in HipChat when tasks change in Wunderlist. You can change any of these settings when you configure the integration.

HipChat Wunderlist integration

HipChat integrates with over 80 apps and services. Can’t find the one you want? Request it!

HipChat & Confluence: Working together to make cool hoodies

3 weeks ago Elena Gorman 1 Comment

Last fall, the HipChat and Confluence marketing teams got together. We wanted show how when both teams and tools work side by side, we create amazing things. Like hoodies.

As Product Marketing Managers, it’s our job to build consensus, make informed decisions, and complete projects in a transparent way – from our smartphones or desktops from cities across the globe.

When we got our hands on Confluence 5.7, it came loaded with some phenomenal new capabilities.

These advancements, such as in-line comments and a seamless integration with HipChat, make it simple to move fast as a marketing team.

With this new Confluence + HipChat power, we designed a new HipChat hoodie to show off our skills.

Here’s (roughly) how it went down:

You know you wanna: HipChat + Asana

HipChat Asana Integration

There are a handful of killer project management tools for teams and HipChat aims to integrate with the best of them. HipChat’s integrations with JIRA, Trello, and Confluence are just a few of the heavy hitters we play well with.

Today, we’re sharing a new integration with Asana. The Asana integration is incredible for teams. It sends critical updates in HipChat as projects progress in Asana. Instead of clicking back and forth for task lists and making sure you didn’t miss an important email, the HipChat + Asana integration keeps you informed without leaving HipChat.

Changing work habits for real, tho

The Asana integration is more than skin-deep; it’s a serious game changer for your team. When you connect a task list in Asana to your HipChat team room, every update is logged as part of room history, making all shared content searchable and accessible.

Get’r done

We’ve worked hard to make setting up this integration crazy simple. Just go here and pick the rooms you want to install it in.

HipChat Asana Integration

Pick your HipChat organization and the project in Asana.

Then watch the magic.

integrate now

HipChat Integrates with Telzio, Business VoIP Provider

Telzio integrates with HipChat

VoIP technology connects small business teams with the outside world. By integrating with HipChat, Telzio brings the outside world into HipChat. No need to check your emails from Telzio throughout the day for new voicemails or worry about missing an important text.

The new Telzio integration alerts you in HipChat rooms when you’ve missed a phone call, SMS message, or voicemail. Customer support teams can use this to assign customer responses among the team in minutes. Now, more than ever, your various forms of work communication fit snuggly within HipChat, keeping your team in sync across all your apps.

Integrate Telzio with HipChat

Setting up your Telzio integration is easy and takes just minutes:

Room admins can set up the Telzio integration by going to any HipChat room and clicking Settings (button with three dots in the top right corner), then click Integrations. From here, simply authorize with Telzio, and you’re good to go!

Telzio Integration in HipChat, chat for teams.

Now, when new voicemails, text messages, or missed calls come into Telzio, your team will know immediately in the selected HipChat rooms.  Also, you can elect to set up transcription on your voicemails, so now you can quickly read messages wherever you happen to be, and they are completely searchable in HipChat.


HipChat integrations help your team stay focused on work by receiving all your notifications one place. Check out HipChat integrations here. Don’t see what you’re looking for? Request a new integration!

Even More File Power: Google Drive + HipChat

2 months ago Tanguy Crusson 7 Comments

Screen Shot 2015-05-28 at 1.35.29 PM

We are always looking to bring more of the tools your team relies on into your HipChat world. A Google Drive integration is our newest addition to the tool belt, making HipChat file storing/sharing capabilities even more awesome.

Now your team can work faster with speedy doc creation that is as easy as typing a slash command. Just type /drive for the list of available commands. You can also type “/drive doc Document Name” to label it on the spot:


Additionally, paste a Drive document url to the room and you can view a richer preview with info about the file.


Whether you’re sharing Google slides with your team for an upcoming presentation, or you’re creating a Google sheet of your department budget, everything can now live in one centralized place on HipChat. Increased file sharing power plus the HipChat you already know and love equals a more collaborative and efficient team!

Ready to try it out? Just go to the Atlassian Marketplace, install the Google Drive integration in any room you have admin access to, sign into your Google account, and start drivin’.

Get it now

Send Loggly alerts into HipChat rooms

3 months ago Elena Gorman 0 Comments

In awesome HipChat news, we’ve got another great integration to share.

Our good friends over at Loggly have built a new integration that’s a lifesaver, especially for DevOps teams. Loggly is cloud-based, log management solution, supporting sources like MySQL, Linux, Rails, Python, PHP, Node.js, Ruby, Docker, S3, and Heroku among others.

Built around Loggly’s alert endpoint framework, their integration leverages HipChat’s webhooks to notify rooms about specific events or trends.

Keeping track of critical info

Loggly + HipChat users can create alerts that monitor:

  • Specific errors that have occurred
  • Spikes in the frequency of a particular type of event, such as 400 or 500 status codes
  • Average or maximum numeric values, such as response times exceeding set thresholds

In addition to posting an alert, the Loggly integration also forwards key context, including samples of the actual log events and a direct link to all the events within the Loggly console.

Context is everything

By providing context and links, the Loggly integration slashes response time because critical information is right there and easy to read. More importantly, teams can mitigate and even prevent technical issues that could affect transaction completion rates, user satisfaction, and revenue.

Install Loggly’s HipChat integration from the Alert tab on your Loggly dashboard. Check out the docs to learn more.

Assign. Discuss. Done: A Revamped HipChat & JIRA Integration

3 months ago Tanguy Crusson 3 Comments

Your team encounters a critical bug; how quickly can you gather the right people to resolve the issue?

We’ve built deeper integrations with JIRA to make it even easier to stay coordinated on tasks, projects, and bugs. Get more done faster with JIRA and HipChat.

Subscribe to notifications in HipChat for your JIRA projects

JIRA notifications in HipChat provide clear details on your issues. Send notifications to HipChat whenever a JIRA issue is created and updated for the issues that matter to you. Now your entire team can easily grasp the status of their JIRA projects.

Tip: Notify your team’s HipChat room whenever a new blocker issue is created/resolved or whenever your customers raise a feature request.

Tell me more about an issue

Need more information on a specific issue? No need to jump into JIRA. Just mention the issue key (or paste the URL of the JIRA issue) into a chat room, and HipChat will give you the low down. This was one of the top voted feature requests!

Where did I discuss this again?

Discussions on issues happen in more places than in just JIRA’s comments section. If you can’t remember where/when you had these discussions in HipChat though, you can now view all mentions of an issue under the Discuss This in HipChat panel directly within that ticket.

Tip: If you’re already in HipChat, use our search feature to find the discussion in your chat history.

hipchat and jira

Refocus the conversation

Some JIRA issues are so critical that they trigger a bevy of discussion. These discussions often happen in many different HipChat rooms, so it becomes difficult to get everyone on the same page. Refocus the conversation by creating a dedicated HipChat room for a JIRA issue straight from JIRA. Use this room to get everyone on the same page. HipChat will automatically notify this room whenever the issue is updated or mentioned in another room.

Want to get started?

We’ve made it super easy to set up your JIRA and HipChat instances. JIRA administrators can find the HipChat integration in their admin settings under System. It takes just 30 seconds to configure!

We’re working hard every day to build deeper integrations like this for all of our Atlassian products. Try it out today and let us know how it goes.

This integration is automatically available on JIRA Cloud. If you have JIRA Server, you’ll need to install the plugin from the Atlassian Marketplace.

If you have any suggestions, we’d love to hear from you!

Get yer video on – Introducing Hangouts, GoToMeeting and integrations!

4 months ago Josh Devenny 22 Comments

image2015-3-17 14-57-16

Video chat your entire team with our latest integrations

Hot on the heels of the Twitter and Trello integrations, we’re excited to announce three new, video-based integrations with HipChat.

Please welcome Google Hangouts, GoToMeeting Free and to the HipChat integrations family. These integrations will get your team chatting for standups, planning meetings and even ad-hoc video chats.

If your company uses Google Apps, then your team will be able use the Google Hangouts integration. If not, we’ve got you covered with and GoToMeeting Free.

Getting your video on

All three services provide group video up to a specific number of people* for free. The integrations are all really easy to use, it’s up to you which one you choose. Maybe you’ll even choose all three, as they can be installed globally or on a per room basis.

Once installed, starting a video conference is easy:

  • Hangouts – type /hangout
  • – type /appear
  • GoToMeeting – type /g2m

A message will be posted to the HipChat room, and you’re all set!

image2015-3-17 14-49-53

When is HipChat building native group video?

HipChat currently supports 1-1 video in our HipChat Plus and HipChat Server offerings, and whilst that’s awesome for many use cases, we know it’s more fun when multiple people can join the party. We’re working to deliver native group video functionality and we want to make sure we deliver a great experience. Group video needs to be stable, performant and most importantly, scale to your needs. We want to support teams of all shapes and sizes, all over the world.

So why integrate with other group video services?

We value what you do and the way you work, and supporting that is critically important to us. Whilst HipChat’s native group video functionality is baking, we decided to deliver integrations that you may already be using in your workflow. With Google Hangouts, GoToMeeting Free and we want to make sure that you and your team get the most out of HipChat.

Stay tuned for more updates, and in the meantime get your teams talking with our awesome new integrations below.

We hope you love them!

* Each app can support the following number of users for free: Hangouts – 15, – 8, GoToMeeting – 3

HipChat and GoToMeeting Free Integration

4 months ago Josh Devenny 1 Comment


HipChat + GoToMeeting free, you say?

Do you know who is on your team? Yeah, there’s developer Donna and designer Don. You’ve got Luke and Lucille in marketing, and then Margot and Margeaux (that one gets confusing) but your team isn’t just anchored by people – there’s also the software you depend on.

That’s why HipChat plays nicely with the software you use every day. We know many HipChat users depend on Citrix’s GoToMeeting, so we’re excited to announce a brand new integration with GoToMeeting Free. Now, you can easily start a meeting with Margot and Margeaux with the click of a button.

It’s a communication match made in heaven:


1) Follow this link and set up the GoToMeeting integration in your room
2) Invite your team by typing /gotomeeting or /g2m in your team room
3) Check your teeth for kale, and click the link
4) See those smiling faces!

That’s it. You don’t even need to sign up for GoToMeeting – it just works.

Give it a whirl and let us know what you think.