Web development is a challenging process. I mean, really. If you happened to manage or develop web projects, you know what it takes to fix hundreds of bugs every day, communicate with freelancers and, of course, make everything work properly on Internet Explorer.
If you’re working remotely, providing or receiving feedback can be really painful. You need to make screenshots, highlight the areas you aren’t happy with, gather details about the software you use and send all this information to your colleagues or clients. It takes a lot of time.
TrackDuck+ HipChat to simplify feedback processing
One of the main reasons we’re focusing on integrating TrackDuck with other collaboration tools is the value we can add to an end user. HipChat is a great collaboration tool with an extremely intuitive and simple UI.
The integration basically automates the painful feedback process I wrote about. You can highlight the areas you aren’t happy with directly on a website or mock-up uploaded to the system with only a few clicks.
Then TrackDuck generates a bug report with a screenshot of the marked place and all technical information, including details about a browser, resolution and operating system, attached to your project’s dashboard.
You will also get a notification in your selected HipChat room when bug reports are created, closed or someone adds comments to them. The notification includes a screenshot, comment and technical information.
LionsMouth is one customer that is successfully integrating TrackDuck with HipChat. LionsMouth is a Dallas-based agency providing digital branding solutions to a variety of clients all over the world.
LionsMouth is built on a distributed workforce. They have people in Dallas, Kansas City, Washington and other states. As a result, 100% of their team communication takes place online. It’s critical for their web developers to communicate effectively amongst one another and clients.
James Blair, the CEO of LionsMouth, explains that internal team communication isn’t a problem, but getting feedback from clients is.
“I was getting emails that say something like: I’m seeing this, can you fix it? too often and half of my time was spent replicating the problem so that we could figure out how to fix it.”, explained James Blair.
With Trackduck and HipChat, the LionsMouth team has reduced the time spent on communication by 40%.
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