Internal chat is great, but sometimes you need to bring an outsider into the conversation. Guest access lets you do this by allowing you to bring guests into your chatroom via a URL. Invite outside consultants, contractors, or whomever you need into the conversation and get everybody on the same page. You can even invite customers to a chatroom, and this is where guest access becomes interesting.
We all know that listening to customers is important to the success of your business. However, it’s often difficult to have direct conversations with your customers. With HipChat, you can invite customers into chatrooms to talk to live support, get sales questions answered, or chat with devs about bugs or issues. We’ve even seen customers use HipChat to host user groups like CraftCMS does here:
— Craft (@craftcms) April 26, 2013
Cool! How do I set it up?
On the bottom right hand corner of a chatroom, you’ll see this dialog:
Simply check the box next to the Guest access dialog to turn it on. HipChat will provide a URL that you can use to invite anybody to your chatroom.
A guest can participate and chat just like a normal user while he/she is in the room, but guests will not be able to see any messages sent before entering or after leaving a chatroom.
We hope you enjoy using Guest access, and you find it useful in connecting with customers. Let us know the creative ways you’re using Guest access — or come and talk to us in person at UserConf NYC this Friday! We’ll be there handing out t-shirts and learning more about keeping our customers happy.