Archive for the ‘HipTips’ Category

Elena Gorman

See how artifakt goes beyond chat with HipChat integrations

By Elena Gorman | 8 months ago | 4 Comments

For Andre Bodnar, and his five-person team, logging into HipChat is like walking in the office to start the work day. The team is remote—four are in Canada and one is in South Africa—so the group chat app serves as their virtual office.

“ If you aren’t taking advantage of HipChat’s integrations, then you’ve just got a great chat client. But that’s it. HipChat has the potential to be so much more than that! It’s a notification center, it’s a team collaboration enviro, it’s a virtual office. Integrations help you get there.”- Andre Bodnar, Founder of artifakt Communications

“We all work in the cloud,” Andre said, “so it’s pretty essential to us that we have tools that help us communicate better. I feel like HipChat and Zapier are the glue that keeps our distributed team connected.” Andre keeps on top of his responsibilities, his team’s progress on client work and whatever surprises the day brings, such as crashing sites, in topic-specific HipChat rooms.

Zapier comes into play by being the app integration platform that connects HipChat to hundreds of other web services. The tool, which offers a free plan, too, gives even the most non-technical user the ability to set up an integration in a matter of minutes.

Here are 6 ways artifakt transcends the typical chat experience

1. Resolve client site performance issues before the client notices with StatusCake

“If a site fails or something goes down, HipChat alerts us before our client usually even knows,” says Andre. artifakt’s development team receives notifications from uptime management tool StatusCake and discusses alerts on the fly.

HipChat uses Zapier to integrate StatusCake.io feeds

artifakt’s support team can discuss site performance in the Development room

After his team resolves the issue, Andre calls up the client, lets them know what happened and tells them it’s already been fixed. It’s a call that leaves the customer quite impressed.

Get the Zap here.

2. Maintain 360° team momentum

Before HipChat notifications, artifakt team members were expected to regularly visit the Basecamp progress page to keep on top of project progress. “But I found that most of the people on our team just wouldn’t bother checking it.”

Feed Basecamp activity into a HipChat room

Pipe notifications from Basecamp into your main HipChat room to keep everyone in sync

“Because everybody has HipChat open they’re sort of forced to in this case,” Andre said.

“Nobody can say, ‘Oh didn’t see that or I didn’t know that happened.’ Everybody knows what’s happening because Zapier makes that so.”

Get the Zap here.

3. Keep your mind on your money with Freshbooks

artifakt keeps everyone on the same page for client invoices and payments by feeding all FreshBooks activity into HipChat.

See invoicing activity from Freshbooks in HipChat

artifakt feeds invoicing information into the Support team room from FreshBooks

“(This lets) us know when a client has done something with FreshBooks—they have a pretty simple RSS feed that they have set up, so we have that RSS feed notifying us in Hipchat, as well,” Andre said.

Get the Zap here.

4. Maintain your competitive edge by sharing articles via Evernote

The artifakt team shares an Evernote notebook and uses the Zapier integration to notify the main office room in HipChat when a new article is shared.

HipChat integrates with Evernote via Zapier

Zapier makes sure everyone in the Main Office room knows about new articles

Get the Zap here.

5. Stay on top of new commits with BitBucket

BitBucket seamlessly integrates with HipChat by notifying the artifakt team of new commits to repos. Used in conjunction with Atlassian’s SourceTree app for BitBucket these notifications keep the development team on task. Whether they are at their desk or on their mobile device.

HipChat BitBucket connector on iOS

Native mobile apps keep you connected

Get the BitBucket Connector here.

6. Coordinate the information flow through dedicated HipChat rooms

Each of these integrations serve a unique business need. Andre and his team pipe notifications into subject-specific chat rooms to minimize unnecessary interruptions. Room access is limited based on what the person needs to know, so that the notifications are relevant to the team members.

Here’s how the artifakt team organizes its rooms:
  • artifakt has a main ‘Office’ room, where general notifications go, like project updates in Basecamp and Evernote Shared notebook updates for all employees.

  • Bitbucket repo updates and website downtime alerts only feed into the ‘Development’ room

  • In the ‘Support’ room you’ll see notifications of emails submitted to the support address, Desk.com updates, and Statuscake updates.

Find all HipChat Integrations at help.hipchat.com

Looking ahead

artifakt CommunicationsAt the moment, Andre has 14-16 different apps integrated across two businesses on HipChat. In 2014, he expects to grow his development team to tackle a growing client base.

artifakt Communications is a digital strategy agency, based in Toronto, ON, that helps clients better develop their online presence. Their work includes website design and development, graphic design, branding strategy, social media strategy, keyword positioning, and digital workflow planning.

Elena Gorman

@here to save the day

By Elena Gorman | 8 months ago | 45 Comments

Now available across all apps

In the latest versions of our native Windows, Linux, Mac, iOS apps (and now the Android Beta) we added a sweet new @here function that you should use immediately.

You can make sure you’ve got the latest by checking for updates at help.hipchat.com.

Never wake up Thursday's support team with @all TGIF

What it does

The @here function leverages the presence capability in HipChat to address the active team members in a room and filter out everyone else. (By “active” we mean you are logged into a room and your availability shows that green dot.)

@here will trigger a pop-up and/or sound depending on the recipients preferences.

It will never send emails, push notifications, etc., since those are only sent to people who are away/idle/offline.

How we use it

Our favorite use-case: Atlassian caters lunch for us in the SF office from another startup called EatClub. It’s an awesome perk. But we have to place orders before 10:30am.

We use @here to remind only the people actively in our team room to place their orders. Our team members across the globe don’t receive a notification. That’s one less unnecessary interruption in their day. Success!

Use @here for reminders that only impact your immediate team

Download latest native apps

 
Jeff Park

Keep Customer Dialogue Open with Guest Access

By Jeff Park | 1 year ago | 8 Comments

Internal chat is great, but sometimes you need to bring an outsider into the conversation. Guest access lets you do this by allowing you to bring guests into your chatroom via a URL. Invite outside consultants, contractors, or whomever you need into the conversation and get everybody on the same page. You can even invite customers to a chatroom, and this is where guest access becomes interesting.

We all know that listening to customers is important to the success of your business. However, it’s often difficult to have direct conversations with your customers. With HipChat, you can invite customers into chatrooms to talk to live support, get sales questions answered, or chat with devs about bugs or issues. We’ve even seen customers use HipChat to host user groups like CraftCMS does here:

 

Cool! How do I set it up?

On the bottom right hand corner of a chatroom, you’ll see this dialog:

Guest access off

Simply check the box next to the Guest access dialog to turn it on. HipChat will provide a URL that you can use to invite anybody to your chatroom.

Guest access on

A guest can participate and chat just like a normal user while he/she is in the room, but guests will not be able to see any messages sent before entering or after leaving a chatroom.

We hope you enjoy using Guest access, and you find it useful in connecting with customers. Let us know the creative ways you’re using Guest access — or come and talk to us in person at UserConf NYC this Friday! We’ll be there handing out t-shirts and learning more about keeping our customers happy.

Jeff Park

Pro Tips and Tricks for the Power User

By Jeff Park | 1 year ago | 55 Comments

Ever been the the first person on your team to introduce an emoticon to your office-mates? What a great experience that is. Everybody gets excited and praises your discovery. How progressive of you! How avant-garde! How hip!

If you haven’t had this experience, don’t fret. There are all sorts of hidden features that you can impress your team with. In this post, I’ll share some tips and tricks, and you’ll be showering in your coworkers’ admiration in no time.

  1. Auto-hide .gif files - Let’s face it. Animated gifs are one of the best things about the internet. And HipChat is great at sharing them. But when everybody is posting their favorite gif, your computer can slow down and then nobody is having fun. So we’ve added an option to auto-hide gifs. Simply go to HipChat’s preferences and check the box to auto-hide .gif files.
    autohide
  2. Slash commands - We’ve blogged about these before, but we’ve added a couple more since the last time we wrote about them. Here are all of HipChat’s slash commands. Each of them takes the form “/<command> <argument>”
    • /join <room name> - This will let you into any pre-existing room, but since HipChat rooms have fairly loose naming conventions (we allow things like spaces and non-alphanumeric characters), we generally suggest using the ctrl-t shortcut instead. Still, if you just can’t give up your IRC-style navigation, it can be helpful.
    • /part - Leave the room you’re currently in.
    • /available | /back | /here <msg> - Shortcut for setting your status to available (green bubble). The <msg> part is optional.
    • /away <msg> – Set your status to away (yellow bubble). In appearance, this is the same as going idle, except it doesn’t automatically return your status to ‘available’ when you come back.
    • /dnd <msg> - Set status to do not disturb (red bubble)
    • /topic <msg> - Set the topic for the current room (just like if you hit ctrl-t or double clicked on the topic bar and typed something in)
    • /code <msg> - Displays the message with code syntax highlighting (language is autodetected). Not yet available in all apps.
    • /quote <msg> - Displays the message formatted with a monospace font, regardless of length or number of newlines in the message
    • /me | /em <msg> - The “emote” command. This will let you display a line of grey text with your name at the beginning, similar to the style room join and leave messages. For example, if I typed “/me is happy.” it would show “Jeff Park is happy.” in the chat.
  3. s/…/… - Everyone makes mistakes, but it doesn’t mean that you have to let anyone know about them. HipChat comes with a substitution command that will fix any spelling mistakes that you make in your last sent message. But you’ll have to be quick. You only have one minute before you’ll no longer be able to correct your mistake.
    substitution
  4. Web colors - For all of you designers out there, you can show hexadecimal colors right in HipChat. Simply type in #<color hex>, and HipChat will render the color into your chat!
  5. New emoticons - These pro tips are all about providing functionality to help you save time and work more efficiently. Because really, ain’t nobody got time for that. In that spirit, we are making timefodat (timeforthat) a global emoticon! Heck, we’ll even throw in grumpycat (grumpycat) as well! Who’ll be the first to show it to their team?

Hope you find these tips useful. These are only a handful of tricks that HipChat’s got up its sleeve.  Let us know what your favorite tips/tricks in HipChat are in the comments below!

Jeff Park

Make HipChat your Team’s Command Center

By Jeff Park | 2 years ago | 4 Comments

Our customers love HipChat because it’s so easy to extend. HipChat connects to over 45 tools that your company uses every day. Here are 5 ways to make HipChat your team’s command center and stay on top of everything your team needs to know about.

1. Connect to JIRA and Pivotal Tracker

Track issues with JIRAEvery company has projects they need to manage. Keeping up with the issues your team needs to address for these projects is a breeze with HipChat. Integrate with project management tools like Atlassian JIRA or Pivotal Tracker, and receive updates whenever an issue is opened, commented on, or resolved.

2. Collaborate on code with Bitbucket or GitHub

Collaborate on Code with BitbucketWith software eating the world, your team most likely has some code to work with. Tie in your repositories from Github and Bitbucket to receive a notification whenever a teammate pushes code, creates a branch, opens a pull request and more.

3. Builds and deploys with Bamboo or Jenkins

Build and deploy with BambooDeploying clean code is critical to your team’s success. Integrate HipChat with a continuous integration tool like Jenkins or Atlassian Bamboo and be the first to know whenever your code passes or fails a build. If your team deploys with Heroku, you can have HipChat send you a message to let you know a team member deployed your app.

4. Tackle customer service with UserVoice and Zendesk

Provide kick-ass customer service with UserVoiceNo matter what your company does, the customer is critical to your success. Stay connected and provide immediate kick-ass service to your customers by bringing UserVoice and Zendesk into HipChat.



5. Missing something? Zapier has you covered

Using Zapier, you can integrate HipChat with any other tool your team uses. Zapier supports 200+ services and has a simple interface, so your team doesn’t have to spend any time writing code to get these integrations set up. Start getting notifications in HipChat in just a couple steps. Check out the list of services and instructions to set up your Zaps, and when you’re ready, sign up through this link to get an extra 100 tasks per month!

Zapier

There’s no need to fumble around to stay updated of what’s going on. Keep a pulse on your team’s activity by integrating the tools you use with HipChat. With one service sending notifications, your team spends less time distracted and more time shipping awesome products.