Archive for the ‘Tips’ Category

Elena Gorman

Guest Post: Introducing GIF keyboard in HipChat

By Elena Gorman | 3 days ago | 0 Comments

Introducing GIF Keyboard in HipChat

You share GIFs all the time on HipChat because why use words when you can use GIFs? GIFs play automatically and inline inside HipChat so it’s easy to express an emotion, reaction, or just how excited you are about a new cat GIF you found.

But sharing GIFs to HipChat on mobile can be painful. You have to exit HipChat, Open Safari, go to google, perform a search for a GIF, copy the link, open HipChat, then paste the link – 10 taps later your GIF is in HipChat. Who wants to do that?

Introducing the GIF Keyboard. Share GIFs to HipChat with just one tap. It’s as easy as sharing emojis.

Share GIFs in HipChat!

Just navigate to the GIF Keyboard, then hold down on a GIF and select HipChat. The link to the gif gets pasted automatically inside HipChat, and when you hit submit, it turns into an autoplay GIF.

GIF Keyboard lets you collect your favorite GIFs from across the web, as well as collect what your colleagues are sharing on HipChat, so your team’s favorite replies are always one tap away.

The GIF Keyboard is available as a free download in the app-store. How long can you have a conversation in GIFs without typing any words?

Introducing GIF Keyboard

About Riffsy

Riffsy is the maker of the GIF Keyboard. Founded by Frank Nawabi, David McIntosh and Erick Hachenburg, Riffsy believes that motion is a huge opportunity for self expression, sharing and community on the iPhone and iPad, and that mobile will create entirely new opportunities in the video marketplace.

Elena Gorman

HipChat’s integrations are better than ever

By Elena Gorman | 4 weeks ago | 3 Comments

We’ve made finding and installing HipChat integrations easier than ever.

Now, every user who has created a room can explore and install per-room integrations from the web dashboard or within the Mac app.

This means anyone who has created a HipChat room can supercharge team communication – plugging in external notifications and playful additions to make your team more productive.

Easily find new integrations

Find all the integrations you want from within our Mac HipChat app or via the web dashboard.

Find integrations in-app or via the web dashboard

Find integrations from within our Mac app

Find new integrations from within our Mac 3.0 app

From any room you created, click on the ellipsis button in the top right corner.

From the drop-down, select Integrations and HipChat will open up the page in your web dashboard to find new integrations for that room.

If you don’t have the latest Mac app, you can still manage them from the web dashboard.

Or, via the web dashboard, sign into HipChat.com and navigate to Rooms/My Rooms/Integrations.

New web dashboard in HipChat for integrations

Manage per-room integrations from the web dashboard

Integrations for everyone on the team

The real benefit of our new integrations is that anyone on the team can find and install as many as they need to make their team more productive. HipChat doesn’t limit the number of integrations on our Basic accounts. 

I really like the Alias integration. Alias is a simple and easy way to incorporate group mentions into any room you manage.

In Atlassian, The HipChat marketing team falls under the larger Collaboration business group. We have a chat room for all marketing activity, but sometimes I want a shorthand way to @-mention marketers just on the HipChat team.

With a single-click, I installed the Alias integration to our room, set the group for @hc with our 3 marketers and now I have a simple way to get everyone’s attention. I didn’t need permission from my group administrator or special API keys to make it so.

Alias integration in HipChat

This integration isn’t new. It’s just much easier to find and install with a single click. Oh, and it’s totally free.

Of course, we’ve got all our Atlassian integrations as well.

Get to know our 1-click integration partners

The days of retrieving API keys and copy/pasting obscure urls are on the way out. Now, many of our integrations can be installed with a single-click.

Special thanks to those partners for offering the first 1-click integrations.

Hipmob HipMob offers hosted live chat for mobile applications. When integrated with HipChat, our users can monitor and respond to online help requests. Read more about the integration on our blog.
screenhero Screenhero provides screen sharing and voice connectivity from within HipChat. With simple slash commands, HipChat users can instantly collaborate. Learn more about the integration here. 
StatusPage.io HipChat uses StatusPage.io to manage our own status page, and we receive notifications in our devops rooms anytime performance of our web services changes.
reamaze Reamaze is a lightweight help desk tool. Integrating it with HipChat can bring every interaction with your customers, via email, Facebook or Twitter, into a central HipChat room. Learn more about this integration on their blog.
raygun.io We’ve blogged about Raygun’s integration in the past. This updated version works with our new API v2 making it easier than ever to install and monitor app performance via HipChat.

Manage integrations in your rooms

Write your own integration

Have a great idea for a HipChat integration? Cool. Check out the HipChat API docs here to get started.

Want to get your integration listed?

We’re happy to list any integration that incorporates our API v2. If you’ve got one ready for the big leagues, reach out to integrations@hipchat.com.

 

Elena Gorman

How MongoHQ uses HipChat to Connect a Distributed Team

By Elena Gorman | 7 months ago | 0 Comments

Since its conception MongoHQ has grown from a 2 person start-up to a 24 person company. The staff is absolutely multi-locational, with people in California, Alabama, Utah, Illinois, Ontario, Quebec, and London.

In this post, Elisabeth Morgan shares how the MongoHQ team uses HipChat to keep their distributed team on the same page.

“While there are a number of unique challenges associated with being scattered across the globe, we wouldn’t change it for the world, because it allows us to hire the very best people, without having to worry about pesky matters like the fact that they live in another state or country.” – Elisabeth Morgan, MongoHQ

The main challenge is, of course, trying to communicate and work collaboratively across locations, while developing a happy, friendly company culture. Fortunately we have a number of tools at our disposal to help us out.

Keeping remote teams connected

We use HipChat as our virtual office space, with most conversation taking place in the main MongoHQ room, and some work happening in project specific rooms.

It’s a great remote alternative for real-time communication. It also means that there are logs of conversations that happen while you are away or busy, so it’s reasonably easy to catch up on a day or two of activity most of the time.

MongoHQ watercooler room on HipChat

Beyond the practicalities of communication, HipChat is essential to our healthy remote working culture.

With a couple of central offices (Birmingham, Alabama and San Mateo, California), it would be easy to spend all day interacting with our office-buddies and neglecting our remote colleagues. If this were to happen, our remote folks would feel isolated and unsupported.

We wouldn’t want that, so we have a rule, which is “work as if you’re not here”. That means put it in writing, whether that be on HipChat or one of the collaborative work tools we use like Confluence, Hackpad, and our in-house invention, Compose.

With this method, our remote employees don’t miss out on important information. It also means that they get to experience all the little things that make a work environment friendly, like watercooler chat and  jokes from our bot, Toothy McBotPants.

Going beyond chat with Integrations

We go beyond using HipChat for simply communicating with one-another. We also use it as our notification center.

The MongoHQ team runs a  bunch of integrations on HipChat, including Github, Trello, PagerDuty,  CircleCI, Zendesk, and a number of custom apps, including our in-house commitment management tool, Compose.

MongoHQ integrates Github, CircleCI and their in-house commitment management tool Compose in HipChat

It’s great to have so many tools at our disposal, but sometimes it can be hard to keep track of everything. HipChat solves this problem for the MongoHQ team

Bringing bots to life

Not only does HipChat provide us with a virtual office and central notification system, it’s also given us the opportunity to develop our own virtual workmate, affectionately named Toothy McBotpants.

Toothy is an adaptation of Hubot, Github’s open source chatbot. Toothy lives happily in HipChat and we ask him to do a range of tasks such as telling us who is on call and performing simple web searches.

He also keeps us in-line by reprimanding us when we breach the verbal morality code. Toothy is a rather sensitive fellow with a long list of words that he doesn’t like. Chances are that if it doesn’t offend Toothy, it won’t offend anyone else either.

Toothy also provides essential cheer throughout the day. We’ve programmed him to tell jokes on command.

Toothy proves bots can have a sense of humor.

He also provides  ‘pug bombs’ on demand.

MongoHQ's bot in HipChat performs pug bombs on command

Toothy just PugBombed you

About MongoHQ

MongoHQ is built for developers by developers, and was the first MongoDB-as-a-service platform, which provides a fully-managed experience for MongoDB. MongoHQ offers best practice MongoDB out the box so that developers can focus on what is important to them –their product. MongoHQ comes with 24/7 on-call experts, a performance toolset, and automated disaster recovery backups.

 

Elena Gorman

Drumroll Please…we have a new universal HipChat emoticon

By Elena Gorman | 8 months ago | 56 Comments

You may have heard about the Emoticon auction we ran a few weeks ago. Our goal was to raise $1,200 to cover the full cost of secondary education of one girl in Cambodia through Room to Read.

We’re happy (and incredibly grateful) to announce the auction raised $1,500 for our cause. In true Atlassian fashion, Sarah’s story inspired our employees to triple the donation. That’s right, we’re raising nearly $4,000 for Room to Read. Thank you to everyone who supported us with your tweets, likes and your bids.

Before we reveal the new emoticon, let’s get to know our winning donor and what motivated such a generous contribution.

Meet Sarah Ramkissoon

Sarah lives in Ontario, Canada but grew up in eastern India. She is an active member of an online community called TopCoder where she is in the top 20% of female developers. She hopes her contribution will help encourage women to pursue technical careers. She also has a personal connection to the cause.

I am East-Indian and know what it is like to grow up in a 3rd world country and have to struggle to get an education. I am lucky enough to live in Canada now and have had the access to opportunities that I was able to take advantage of, and be in a better place. I am happy to support someone else who happened to be unlucky enough to be born where those opportunities don’t exist as much.

-Sarah Ramkissoon

She also understands the power that an image, even a 30×25 emoticon, can convey.  Her goal is to change perceptions of what it means to be a woman in a technical field.

I believe that it is possible to be a nerd/geek/smart and be attractive, personable etc – too often young girls are reluctant to shine in areas like science and maths, because of a perception that they might be seen as ‘less feminine’ – nerd or geek is not something to be ashamed of, but to be proudly celebrated.

-Sarah Ramkissoon

As a mother, it’s important that her daughter learns that technical fields are not just for boys. Women can be confident, attractive, independent and excel in technical careers.

“As someone who has benefitted greatly from the sacrifices made by my previous generation to ensure that I am an empowered and educated woman, I applaud Sarah Ramkissoon and all those who participated in the emoticon auction.  The funds raised by this auction will help us transform the lives of 4 girls in Cambodia and ensure that they have the academic support and the life skills needed to shape a better future for themselves and their families.”

- Geetha Murali, Chief Development Officer, Room to Read

(nextgendev)

Sarah will add the emoticon (nextgendev) (nextgendev) to our robust universal emoticon inventory.

Want to help?

Please help us raise the remaining funds to cover the cost of secondary education for 50 girls in Cambodia by donating  here.

Should we do this again? Let us know in the comments!

Elena Gorman

See how artifakt goes beyond chat with HipChat integrations

By Elena Gorman | 9 months ago | 4 Comments

For Andre Bodnar, and his five-person team, logging into HipChat is like walking in the office to start the work day. The team is remote—four are in Canada and one is in South Africa—so the group chat app serves as their virtual office.

“ If you aren’t taking advantage of HipChat’s integrations, then you’ve just got a great chat client. But that’s it. HipChat has the potential to be so much more than that! It’s a notification center, it’s a team collaboration enviro, it’s a virtual office. Integrations help you get there.”- Andre Bodnar, Founder of artifakt Communications

“We all work in the cloud,” Andre said, “so it’s pretty essential to us that we have tools that help us communicate better. I feel like HipChat and Zapier are the glue that keeps our distributed team connected.” Andre keeps on top of his responsibilities, his team’s progress on client work and whatever surprises the day brings, such as crashing sites, in topic-specific HipChat rooms.

Zapier comes into play by being the app integration platform that connects HipChat to hundreds of other web services. The tool, which offers a free plan, too, gives even the most non-technical user the ability to set up an integration in a matter of minutes.

Here are 6 ways artifakt transcends the typical chat experience

1. Resolve client site performance issues before the client notices with StatusCake

“If a site fails or something goes down, HipChat alerts us before our client usually even knows,” says Andre. artifakt’s development team receives notifications from uptime management tool StatusCake and discusses alerts on the fly.

HipChat uses Zapier to integrate StatusCake.io feeds

artifakt’s support team can discuss site performance in the Development room

After his team resolves the issue, Andre calls up the client, lets them know what happened and tells them it’s already been fixed. It’s a call that leaves the customer quite impressed.

Get the Zap here.

2. Maintain 360° team momentum

Before HipChat notifications, artifakt team members were expected to regularly visit the Basecamp progress page to keep on top of project progress. “But I found that most of the people on our team just wouldn’t bother checking it.”

Feed Basecamp activity into a HipChat room

Pipe notifications from Basecamp into your main HipChat room to keep everyone in sync

“Because everybody has HipChat open they’re sort of forced to in this case,” Andre said.

“Nobody can say, ‘Oh didn’t see that or I didn’t know that happened.’ Everybody knows what’s happening because Zapier makes that so.”

Get the Zap here.

3. Keep your mind on your money with Freshbooks

artifakt keeps everyone on the same page for client invoices and payments by feeding all FreshBooks activity into HipChat.

See invoicing activity from Freshbooks in HipChat

artifakt feeds invoicing information into the Support team room from FreshBooks

“(This lets) us know when a client has done something with FreshBooks—they have a pretty simple RSS feed that they have set up, so we have that RSS feed notifying us in Hipchat, as well,” Andre said.

Get the Zap here.

4. Maintain your competitive edge by sharing articles via Evernote

The artifakt team shares an Evernote notebook and uses the Zapier integration to notify the main office room in HipChat when a new article is shared.

HipChat integrates with Evernote via Zapier

Zapier makes sure everyone in the Main Office room knows about new articles

Get the Zap here.

5. Stay on top of new commits with BitBucket

BitBucket seamlessly integrates with HipChat by notifying the artifakt team of new commits to repos. Used in conjunction with Atlassian’s SourceTree app for BitBucket these notifications keep the development team on task. Whether they are at their desk or on their mobile device.

HipChat BitBucket connector on iOS

Native mobile apps keep you connected

Get the BitBucket Connector here.

6. Coordinate the information flow through dedicated HipChat rooms

Each of these integrations serve a unique business need. Andre and his team pipe notifications into subject-specific chat rooms to minimize unnecessary interruptions. Room access is limited based on what the person needs to know, so that the notifications are relevant to the team members.

Here’s how the artifakt team organizes its rooms:
  • artifakt has a main ‘Office’ room, where general notifications go, like project updates in Basecamp and Evernote Shared notebook updates for all employees.

  • Bitbucket repo updates and website downtime alerts only feed into the ‘Development’ room

  • In the ‘Support’ room you’ll see notifications of emails submitted to the support address, Desk.com updates, and Statuscake updates.

Find all HipChat Integrations at help.hipchat.com

Looking ahead

artifakt CommunicationsAt the moment, Andre has 14-16 different apps integrated across two businesses on HipChat. In 2014, he expects to grow his development team to tackle a growing client base.

artifakt Communications is a digital strategy agency, based in Toronto, ON, that helps clients better develop their online presence. Their work includes website design and development, graphic design, branding strategy, social media strategy, keyword positioning, and digital workflow planning.