Archive for the ‘Tips’ Category

Four HipChat tips for agile ceremonies

1 week ago Andy Chang 3 Comments

“Agile” is defined in the dictionary as “able to move quickly and easily.” You can apply that to your ninja nunchuck skills, yoga moves, or, even, the way your team works.

The agile methodology is an alternative to traditional project management that uses an iterative approach to software delivery. Broken up into “sprints,” teams can tackle tasks in pieces and review along the way. This methodology encourages flexibility to change, focusing on adaptive planning, early delivery, and continuous improvement. 

Four “ceremonies” make up the agile process – sprint planning, daily standup, iteration review (demos), and retrospectives. Atlassian has an amazing resource, The Agile Coach, which gives detailed information about these ceremonies and how to implement them on your team.

Atlassian is home to many products that help teams adopt the agile methodology, specifically JIRA, JIRA Agile, Bitbucket, and Confluence. HipChat can also play a huge role in helping your agile team communicate. Use The Agile Coach to gain deeper knowledge on agile methodology, and read on below to get our best tips for using HipChat on an agile team.

1. Sprint Planning

Set up your team for success by defining what will be delivered in a sprint. 

HipChat for agile teams

HipChat tip: Set up your JIRA integration to monitor the progress of your team’s sprint

2. Daily Standup

Quickly inform everyone of what’s going on across the team.

HipChat for agile teams

HipChat tip: Use the Standup Bot to keep track of every teammate’s report.

3. Iteration Review

Showcase the work of the team and get feedback.

HipChat for Agile Teams

HipChat tip: Create a room specifically for iteration review, then use screen-sharing to show your work.

4. Retrospective

Help your team understand what worked well – and what didn’t.

HipChat for agile teams

HipChat tip: If you’re working with a remote team, use video chat to review work as a team.

 

HipChat for agile teams

Be your own boss and work how you want

Are you a boss? Maybe not technically, but you should always be living the boss life. And that means taking control of your work environment so you can pop that collar and win those dollars.

We’re always working to make HipChat a place that helps you not only communicate with your team, but also feel empowered to work the way you want.

We’ve gathered some ways to take the reins by customizing HipChat to fit your needs.

1. Use per-room notifications

Set the stage for success by focusing on important chats and silencing others. In HipChat, you can set notifications per room to moderate the noise level from each chat.

HipChat per-room notifications

This feature is currently in the HipChat web app as a beta. In any room, just click the three dots in the top right corner, and click Room Notifications.

 

2. Customize your HipChat appearance

One size does not fit all. And the same goes for HipChat. Now in HipChat web, you can select how you want HipChat to look.

Choose a dark or light theme, adjust text density, add or remove avatars, and show either names or mentions.

HipChat appearance theme settings

HipChat appearance theme settings

The power is yours. Use it wisely.

 

3. Change your @mention name

Lastly, let’s find your chat identity. In HipChat, you can customize your @mention name, meaning you can finally be called Superman (or, in my case, BawsLady).

HipChat appearance theme settings

HipChat change @mention name

Just go to your Account Settings to change your @mention name.

 

When it comes to your work life, you’re in charge. We’re simply here to give you the tools that help put you on boss status.

We’d love to hear your from you: leave your thoughts on the beta features, and let us know what else you want to see on HipChat.

 

HipChat is about to get weird(er): custom emoticons for all!

3 weeks ago Sean Waters 23 Comments

Hold on to your butts. Starting today, you have the power to create custom emoticons for your group. Our emoticon shrink-ray will optimally size the images you want. Presto.

HipChat Custom Emoticons

 

Go ahead, shrink the kids.

We are laser-focused on bringing you features that help you communicate faster, and while emoticons are super fun, they also play a meaningful role in how teams work together. They convey the most important elements of communication – tone and intention. They are the feature we just can’t get enough of (and we don’t think we’re alone).

With our emoticon shrink-ray, you can upload images (png, gif, jpg) up to 2MB of any resolution, with a minimum 30px on a side. We’ll resize the image size down to the appropriate scale for 4x, 3x, 2x, 1x resolution for all your current and future retina needs.

And don’t forget to upload some animated gifs because, shoot, those things are awesome.

If you’re an admin, don’t worry, you’ve still got the controls. Non-admins can upload images by default, but admins can disable this at anytime. Non-admins can only delete their emoticons, however, admins can delete any.

Check out some of our (and your) favorite HipChat emoticons.

Or, head to HipChat now to start creating emoticons. Just click on your avatar in the top right corner, click Settings, then “Manage account…”. In the new browser, click “Emoticons”, and enjoy!

HipChat & Confluence: Working together to make cool hoodies

3 weeks ago Elena Gorman 1 Comment

Last fall, the HipChat and Confluence marketing teams got together. We wanted show how when both teams and tools work side by side, we create amazing things. Like hoodies.

As Product Marketing Managers, it’s our job to build consensus, make informed decisions, and complete projects in a transparent way – from our smartphones or desktops from cities across the globe.

When we got our hands on Confluence 5.7, it came loaded with some phenomenal new capabilities.

These advancements, such as in-line comments and a seamless integration with HipChat, make it simple to move fast as a marketing team.

With this new Confluence + HipChat power, we designed a new HipChat hoodie to show off our skills.

Here’s (roughly) how it went down:

Why IT teams (heart) chat

3 weeks ago Jeff Park 0 Comments

HipChat helps great teams communicate, and it’s no different for IT teams. With some help from our friends at JIRA Service Desk, we went directly to the IT community to find out how chat helps their teams.

We surveyed agents, managers, and directors and asked them about how chat makes their work life awesome. Here’s what they said (click for full-size):

Why IT loves Chat

Looking to learn more about how chat can help IT support? Check out our latest article How Chat Helps IT Support Agents Crush It.

If you’re an IT team looking for a more integrated service desk experience with HipChat, make sure you check out JIRA Service Desk.

Like this sweet infographic? Share it on FacebookTwitter, or LinkedIn, send a smoke signal, or even try some morse code. Download the PDF here!

Emoticons: saying nothing, but also everything

HipChat Emoticons

Let’s just be honest, emoticons are awesome. They’re probably one of the best parts about working with a variety of personalities.

Emoticons say so much without a word, but convey attitude, emotion, or frame of mind with a photo. Around here at HipChat HQ, we’re guilty of having entire conversations with emoticons. If aliens discovered how the HipChat team messaged one another, they’d think we use modern day hieroglyphics.

Our emoticon shrink ray resizes almost any image you find on the web into that 30 x 30 image you love. Because of this, we have so many inside jokes. It’s bananas how fast what’s trending in our social room can become an emoticon in minutes due to people thinking it’s hilarious or poignant.

From Left Shark, to one of our recruiter’s dogs looking like the cutest Ewok ever, we’re addicted to emoticons. It’s not just us, teams everywhere love them some Rage Comic faces, or the Sad Panda. Best part? They’re all predictive – so just type in the first letter and each one of these emoticons will pop up alphabetically.

Want to create your own? Team admins can add up to 100 custom emoticons. (Remember, with great power comes great responsibility.)

Check out some of our favorites below.

Funny

Sometimes it’s easier to drop an emoticon in when someone’s being hilarious. It works better than trying to put into words. We rely so much on internet humor around here. HipChat emoticon yey

HipChat Emoticons      ALL THE THINGS (allthethings)

HipChat Custom Emoticons          AWW YISS (awwyiss)

HipChat Custom Emoticons       DISAPPEAR (disappear)

HipChat Custom Emoticons       HUGE FAN  (hugefan)

HipChat Custom Emoticons       YO DAWG (yodawg)

Trolling

Need to bust some chops? These emoticons are great for calling someone out, letting them know you’re very much paying attention to what they’re doing and saying. Cause sometimes, when someone says something dumb, you need to drop a  HipChat emoticon troll on them.

HipChat Custom Emoticon Troll        TROLL (troll)

HipChat emoticon dumb        DUMB (dumb)

HipChat Emoticon downvote       DOWNVOTE (downvote)

HipChat emoticon lolwhut         LOL WUT (lolwut)

HipChat emoticon orly        ORLY (orly)

HipChat emoticon unacceptable         UNACCEPTABLE (unacceptable)

HipChat emoticon youdontsay       YOU DON’T SAY (youdontsay)

Congrats/good job/nice work/thanks

Is someone crushing it at work? It’s always cool to give them a nod of approval, a wink that people notice their work. If your girl in marketing is dominating or your dude in sales is closing the deals, drop them an (awyeah) , they’ll appreciate it.

HipChat emoticon notbad          NOT BAD (notbad)

HipChat emoticon you got it dude   YOU GOT IT DUDE (yougotitdude)

HipChat emoticon true story        TRUE STORY (truestory)

HipChat emoticon me gusta         ME GUSTA (megusta)

HipChat emoticon indeed       INDEED (indeed)

HipChat emoticon aw yeah       AW YEAH (awyeah)

Animated

Need a little something different? Try one of the animated gifs to add some flavor to your conversation.

HipChat emoticon fireworks         FIREWORKS (fireworks)

HipChat emoticon boom       BOOM (boom)

HipChat emoticon mind blown        MIND BLOWN (mindblown)

HipChat emoticon rock on       ROCK ON (rockon)

HipChat emoticon why not both     WHY NOT BOTH (whynotboth)

Dislike

What happens when stuff gets weird? Or the conversation takes a turn south? An emoticon is a great way to lessen the tension, or let someone know that it might be time to switch lanes of thought. Best part? You never said a word.

HipChat emoticon do not want       DO NOT WANT (donotwant)

HipChat emoticon Sad Panda        SAD PANDA (sadpanda)

HipChat emoticon sad indeed       SAD INDEED (sadindeed)

HipChat emoticon sad cowboy        SAD COWBOY (sadcowboy)

HipChat emoticon sad apple         SAD APPLE (sadapple)

HipChat emoticon oh god why        OH GOD WHY (ohgodwhy)

Random

What about those times when you really have nothing to add to a conversation, but figure why not drop in a kudos or a simple, “sure, that’s cool.” These are perfect.

HipChat emoticon clarence       CLARENCE (clarence)

HipChat emoticon face palm        FACE PALM (facepalm)

HipChat emoticon nice       NICE (nice)

HipChat emoticon no idea         NO IDEA (noidea)

HipChat emoticon salute       SALUTE (salute)

HipChat emoticon scumbag        SCUMBAG (scumbag)

HipChat emoticon wat        WAT (wat)

HipChat emoticon whoa       WHOA (whoa)

Most Used

A few of these were mentioned above, but some of them are too good not to repeat. Here are just a few of the emotions we overuse every single day.

HipChat emoticon lol         LOL (lol)

HipChat emoticon do not want       DO NOT WANT (donotwant)

HipChat emoticon disappear       DISAPPEAR (disappear)

HipChat emoticon true story       TRUE STORY (truestory)

HipChat emoticon waiting       WAITING (waiting)

HipChat emoticon not bad         NOT BAD (notbad)

Learn more about emoticons here.

Coming soon to every team: The emoticon shrink ray – create and upload custom emoticons with a simple click. Trust us, it’s awesome.

Work Faster with Slash Commands

We built HipChat for instant communication. HipChat slash commands are a set of time-saving tricks to get the most out of HipChat without reaching for your mouse.

All HipChat slash commands take the form: /Command + Text

  • Command is the action you want to take
  • Text is the new message you want to appear

Slash Commands for Room Actions

Slash Commands on HipChat

Slash Commands for Status Control

You can enter these commands in any chat window to change your availability.

HipChat Slash Commands

Slash Commands for Message Formatting

Keep your team members on their toes by rendering your messages in style. Or, fix mistakes you made in your last message by replacing words (ah, the relief!).

HipChat Slash Commands

Code Syntax Highlighting (/code):

Code formatting and syntax highlighting on HipChat

Quote Command (/quote):

HipChat Slash Commands

Fix Spelling Mistakes (s/):

HipChat Slash Commands

Emote Command (/me):

HipChat Slash Commands

Note: If you try typing an unknown slash command, it will just send like a normal message. Otherwise, no message gets sent and the slash command is executed.

Android Users: The following do not work on the Android app: /join, /topic, /part, /available, /away, /dnd, /clear, and s/.

Slash commands help make work communication simpler and less stressful. With these tools, you can get to your chats faster, style your text, and fix spelling mistakes. Afterall, it’s your chat, and it should work the way you want it to.

HipChat and GoToMeeting Free Integration

4 months ago Josh Devenny 1 Comment

Citrix_plus_HC

HipChat + GoToMeeting free, you say?

Do you know who is on your team? Yeah, there’s developer Donna and designer Don. You’ve got Luke and Lucille in marketing, and then Margot and Margeaux (that one gets confusing) but your team isn’t just anchored by people – there’s also the software you depend on.

That’s why HipChat plays nicely with the software you use every day. We know many HipChat users depend on Citrix’s GoToMeeting, so we’re excited to announce a brand new integration with GoToMeeting Free. Now, you can easily start a meeting with Margot and Margeaux with the click of a button.

It’s a communication match made in heaven:

Screenshot_26_03_2015_11_22_am

1) Follow this link and set up the GoToMeeting integration in your room
2) Invite your team by typing /gotomeeting or /g2m in your team room
3) Check your teeth for kale, and click the link
4) See those smiling faces!

That’s it. You don’t even need to sign up for GoToMeeting – it just works.

Give it a whirl and let us know what you think.

Join us for a DevOps webinar with our friends at Datadog

Join us on March 10th at 2pm est for a webinar dedicated to ‘Conversation-Driven DevOps’.

At its heart, the goal of DevOps is better communication between the dev and operations teams at an organization. Some of the tools that help achieve this include version control, chat, and monitoring. By moving the conversations around development and operations out of email and into chat, everyone can see exactly what is going on at every step of the way.

In this session you will learn about the tools and strategies available to:

  • Automate system notifications
  • Convert conversations to documentation
  • Sync teams within organizations
  • Collaborate using operational metrics and events

Seating is limited!

Register Here

 

HipChat for iPhone – Now with more File Power

Get those iPhones ready, HipChat has an update is here and we have some updates to share – This one is all about the files!

File viewing and sharing are two of the most used features on both the desktop and mobile clients. We’ve made some updates you’re going to love.

With HipChat’s new file viewing capabilities, you can now view over 35+ file types (and counting) — all within the app! This gives the HipChat app the ability to handle more file types than the mobile web browser can handle.

Cool. What else? Now, you can also take a .PSD (Photoshop) file, and convert it to a .JPG right in the app (yep, no more file viewing compatibility issues).

Working on the go just got easier.

ios 3.1_file viewing

Shoot and share videos in HipChat

What if you’re out having lunch and you happen to meet Bill Nye, The Science Guy while waiting to get your tacos? Or you want your coworkers to know how much fun you’re having on vacation?

With HipChat’s new video shoot and share, you can capture that once in a lifetime experience and share from HipChat all from within the app. How does it work? It’s simple, just shoot a video from HipChat or choose from your camera roll, and drop it into your conversation. That’s it!

ios 3.1_video sharing

 

Ready to download this?  Get it HERE!

Oh, and this too

Opening the app from a push notification no longer causes in-app notifications to show the chat you’re currently in.

And if you haven’t checked out the all new web client, you should! We gave that some special treatment, too. You’ll be able to view your files just as easily there as you can with this app.

We want to hear your feedback!