Archive for the ‘Business’ Category

Pete Curley

End of an AIR-a (we’re killing the AIR app)

By Pete Curley | 7 months ago | 16 Comments

What’s happening?

Today we’re putting our old friend, the Adobe AIR app, into maintenance mode. This means that the AIR version of HipChat won’t receive any features or updates. In 90 days all AIR app users will be required to update to one of the new, native applications.

But don’t worry, we’re not actually killing the AIR app. We’re sending it to a big farm in the country where he’ll have lots of room to run and play.


This is a bittersweet moment for us. When we started HipChat five years ago, we made a big bet that chat services needed to have desktop apps. There weren’t many resources available to help our small team to write apps on all three major operating systems. We took a chance on Adobe AIR, and for the most part it was great for us. We wrote the app once and it ran (relatively) well on Windows, OS X, and Linux. Sure there were some quirks and we did a lot of work to make our Air app feel native. But Adobe AIR gave our users a solid desktop experience.

Unfortunately, AIR became less and less of a priority for Adobe over the years. When they stopped supporting Linux, we saw the writing on the wall. We began building native apps from scratch for all three platforms. We launched them in the summer and fall of 2013.

Since then we’ve added a lot of new functionality to our native apps: new layout with vertical tabs, 1-1 video and screen sharing, and greatly improved performance. So if you’re still using the AIR app, it’s time to say hello to the awesome new native apps.

What do I have to do?

If your HipChat looks like this:












You need to download the new app here:

If your HipChat looks like this (with tabs on the left side):













You’re on one of the new apps and don’t need to do anything.

We hope you enjoy the new apps, and we look forward to the cool new stuff we have planned for them coming up.

RIP AIR app (I apologize for the inclusion of Chris Brown, no Air Supply songs worked as well)

Pete Curley

HipChat is now free for unlimited users

By Pete Curley | 8 months ago | 85 Comments

A year ago we made HipChat free for teams of five, and since then thousands of teams have learned how great chat can be. But we believe that teams of every size deserve the power of HipChat.

So today, we’re excited to announce a new subscription plan that gives you unlimited HipChat users – for free.

Here are the two ways to use HipChat:

  • HipChat Basic (free): Group chat and 1-to-1 messaging for every person on your team, regardless of team size.
  • HipChat Plus ($2/user/month): All of the features of HipChat Basic, plus video calling and unlimited, searchable message history.

You can check out the full pricing page for details.

What if I’m currently paying for HipChat?

You’ll get HipChat Plus automatically. Your features and price will stay exactly the same.

What if my team is currently using HipChat for free?

Starting today, you can add as many users as you want for free. Now there’s nothing stopping you from inviting every person in your company to HipChat.

In order to make HipChat Basic free for larger teams, we’ve added some new constraints. We worked hard to make sure they would work for small teams while showing larger teams the value of HipChat Plus. The new constraints are: file storage is capped at 5 GB (far more than the average team uses) and you can search the last 25,000 messages (about six months of messages for the average team of five).

We’ve also given current free users access to HipChat Plus features for the next 30 days.

Enjoy the free-for-all

We think every team in the world will benefit from HipChat. We’re introducing free HipChat Basic today so that every team can.

A lot of teams are using consumer chat services simply because they’re free. We want to show them how good chat can be when it’s actually designed for teams. And we want to make it easy for teams to start using HipChat without worrying about credit cards, invoicing, or expense reports.

If you’re still using consumer IM tools for work, “it’s free” is no longer an excuse. Get chat that’s built for your team.

Sign up for HipChat


Garret Heaton

Hey, we’re changing our terms of service

By Garret Heaton | 9 months ago | 0 Comments


We can see from the feedback we’ve gotten that we need to clarify exactly what is changing with the new Terms. There is confusion around the last item, 1-to-1 chat history.

First, let us clarify that there is no way for an admin to access 1-to-1 chat history through HipChat itself.

In the past, our terms prevented us from releasing any 1-to-1 chat transcripts to our customers, regardless of the reason, without a subpoena. This caused a great deal of trouble for companies who use HipChat for business communication and would ordinarily have the rights to view that communication, just as they would with a service like Gmail. Many companies need access to all the conversations that occur through their systems for regulatory or legal reasons.

The new terms allow customers to request chat history from us, and allow us to provide it, if the customer has the right to view the communications of their employees. Those rights are very often granted through a company’s employee handbook or policies. So, for chats occurring after the terms become effective (May 27th at the earliest), if an account owner contacts us and requests their 1-to-1 chat history these new terms allow us to provide it to them.

We hope this helps clarify, and if you have more questions, please let us know at

It’s been two years since HipChat joined the Atlassian family, and we’re bigger and better because of it. Of course, when a product grows this quickly there are always lots of big changes going on. We need to rewrite certain bits of code to make them faster, change the way our servers run to make them more reliable, improve the way our team is organized so we can keep it productive, and implement new ways to support our users.

Today we’re announcing a change that many of you have asked us for; bringing HipChat under the same terms as other Atlassian products (currently the Atlassian Customer Agreement and the Atlassian Privacy Policy – together referred to as the “Atlassian terms”). No, seriously, we get asked about this a lot. Unfortunately we didn’t think through the original HipChat terms as much as we should have, and they have caused considerable pain for many users over the years. (Note to other startups: get someone to look over your terms because they’re tough to change!) Anyway, we know this stuff can be boring, but it’s important, so we hope you’ll take the time to read it.

Here’s an overview of the major differences between the HipChat terms and privacy policy and the Atlassian terms that will replace them:

  • The Atlassian terms are better for your company. The Atlassian terms have the structure and provisions that many businesses expect, which larger companies may appreciate. These include more specific termination provisions (rather than the right to terminate in our sole discretion), as well more favorable liability limitations for paying customers. Atlassian’s liability for paid accounts is now capped at amounts we’ve received from you in the last 12 months, rather than $100. In addition, the Atlassian terms include liability caps and disclaimers for customers, rather than being only in Atlassian’s favor. To accommodate our increased liability to paying customers, our liability for free products is being reduced to $20.
  • The Atlassian terms require binding arbitration for disputes. As HipChat grows, we need to have a cost-effective alternative to going to court. Our terms now mandate that we resolve disputes via arbitration. We expect binding arbitration to help contain legal costs and offer a faster path to resolution for both parties.
  • The Atlassian terms include a more comprehensive privacy policy. The Atlassian Privacy Policy covers the information we collect and how we use that information in much more detail. For example, it includes an explicit discussion of how we collect analytics information to improve our products and services. This analytics information could include elements of user content related to the function being performed.
  • The Atlassian terms allow companies to access 1-to-1 chat history (for future chats, not retroactively). The Atlassian Privacy Policy also removes a HipChat restriction that has caused a lot of confusion for business customers. Under HipChat’s support documentation (which is referenced in the HipChat privacy policy), HipChat administrators cannot view other users’ 1-to-1 chat history or the files that were shared. In many cases, this is inconsistent with an employer’s policy about employee communications occurring in the workplace, which employers typically have the right to access. Under the Atlassian Privacy Policy, HipChat administrators will have the right to access all information in the HipChat account they manage, including 1-to-1 chat history and files shared in those 1-to-1 chats. The HipChat-Specific Terms require customers (e.g. the account holder) to secure all required consents from users to allow for this level of access. Note that this change does not apply retroactively; 1-to-1 chats occurring before the Atlassian terms become effective are still covered by the prior HipChat policies.

The Atlassian terms will be effective starting May 27, 2014 for free accounts and new purchases. For existing subscriptions, the new agreement will take effect on your first renewal after this date. If your subscription is set to auto-renew, and you are not willing to accept the terms of the new agreement, please make sure to cancel prior to your next renewal.

Adopting the Atlassian terms will bring HipChat in line with the other Atlassian products you might be using and will help us stay focused on building a great product for you. If you have any questions you can direct them to


Jonathan Nolen

HipChat is Hiring!

By Jonathan Nolen | 9 months ago | 1 Comment

As you might have heard, we just opened a brand new office in Austin, Texas! And we’re looking for tons of new people to help us fill it up!

We’re growing every part of the HipChat team. We’re looking for developers of every stripe: iOS, Mac, Windows, Android, web, backend and ops devs. But that’s not all! We’re also looking for marketers, QA, product managers and community managers.

Most of these roles are slated for Austin, but part of our team is in San Francisco as well. So let us know if you’re in SF. If you live elsewhere, no worries! Naturally, we’d help out with relocation expenses (though you must be eligible to work in the US).

We all share the belief that HipChat brings teams together to do amazing work. HipChat is already helping thousands of the brightest teams around. Come help us bring HipChat to every team.

You can find all the details

Elena Gorman

Help us raise money for charity (and win a system-wide emoticon)

By Elena Gorman | 1 year ago | 1 Comment

Help us raise funds for the Room to Read  and share your custom emoticon with the world.

Starting today, the HipChat team will open bidding on a universal HipChat emoticon via

We’re starting the bidding at $250.  Yes, that’s a lot of money for something you can create on your own for private use. The kicker here is that your emoticon would become part of every HipChat experience.

Universal? Go into any HipChat room and type (dealwithit). You’ll see this guy 

Everyone sees him because he is system-wide.

How it works

  1. Place your bid at
  2. If you win, our co-founder, Pete, will help you with your design.
  3. We’ll make sure everyone knows about it via our newsletter, blog, social media and lobby messages.

Of course, we reserve the right to refuse any content we deem inappropriate.

The cause

Our parent company, Atlassian, has set the goal of raising funds to benefit the  Room to Read Girls’ Education Program in Cambodia.

Our team believes in this cause and the organization behind it. We sent 11 staff members to check out the program personally.


Atlassians have created some epic emoticons for internal use. Most of them reflect inside jokes.  They are also a great way to build camaraderie.

We’ve got an incredible Events Manager named Rudy who owns a panda suit. He’s got his own emoticon (rudy) that makes everyone smile 

We also created emoticons based on our company values. The first of which is open company, no bullshit. So Atlassians type (nobullshit) and see 

We know you’ve got some good ones too…

So let’s merge forces to raise money for a great cause. The auction lasts until February 13th. Bid now!