Archive for the ‘Business’ Category

HipChat is EU and US-Swiss Safe Harbor certified

2 months ago Rahul Asave 0 Comments
HipChat Safe Harbor TRUSTe certified

We’ve got good news. Atlassian’s HipChat is U.S. – EU and U.S. – Swiss Safe Harbor certified!

EU HipChat users can now use either HipChat Server or HipChat Cloud knowing that their personal data is protected under EU standards.

This voluntary certification demonstrates HipChat’s commitment to privacy. The Safe Harbor Framework is set forth by the U.S. Department of Commerce as a mechanism to comply with EU standards for the collection, use, and retention of personal data from European Union member countries.

To learn more about the Safe Harbor Framework, and to view Atlassian’s certification for HipChat, please go here.

The Safe Harbor Framework and certification is through U.S Department of Commerce and is verified by TRUSTe.

Four HipChat secrets for remote teams using agile

2 months ago Andy Chang 4 Comments

HipChat for agile remote teams

Agile development was created with the idea that teams would work in close proximity with one another in order to operate faster as a team. But, let’s be honest, working remotely today is as ubiquitous as Elvis in Vegas.

Most businesses now have a few – or several – distributed teams. And for good reason. Strong talent can be found in less competitive markets, and teams can work around the clock.

Even so, being a remote agile team comes with challenges like coordinating across time zones, building team rapport, collaborating among different development cultures, and scheduling meetings. Luckily, communication tools like HipChat can bridge the gaps created by distance and time.

Below we’ve gathered four tips that will help your remote team go agile.

1. Structure your team

Develop a single piece of technology in each office to boost autonomy and get work done more efficiently.

HipChat for agile remote teams

HipChat Tip: When your team begins to work remotely, it’s the perfect time to use HipChat. Boost autonomy by providing an open room for your team to communicate and share information.

2. Build team rapport

Give remote teammates the opportunity to create personal connections. Doing so will build trust, minimize missed expectations, ease self-organization, and boost morale.

HipChat for agiler remote teams

HipChat Tip: HipChat lets you communicate via chat, voice, video, or text. Multiple options reduce obstacles preventing communication, giving your team the most opportunities to share business and get to know one another.

3. Create a united development culture

Keep your team in sync by laying down the framework for a united development culture. Helpful tips: over-communicate decisions, minimize the friction in setting up the development culture, clearly define the definition of “done,” and create guidelines for filing bugs.

HipChat for agile remote teams

HipChat Tip: Create a room for your devs to report, discuss, and announce news. Integrate the room with JIRA, so your entire team can stay updated on projects and tasks.

4.  Maximize the golden hour

Take advantage of the hours when the local and remote teams are both in the office by holding standups.

HipChat for agile remote teams

HipChat Tip: Encourage your team to set their timezones in their settings, so they can know everyone’s local time. That way, you can be sensitive when you call a standup and you’re not pinging people while they sleep! 


In a distributed organization, the reality is that every team is remote. All teams need to adapt and learn how to share work between offices, communicate effectively, and grow a consistent culture across geographies.

The most effective teams seek to find and share successful practices across all locations, with help from communication tools like HipChat.

HipChat for agile remote teams


Four HipChat tips for agile ceremonies

3 months ago Andy Chang 3 Comments

“Agile” is defined in the dictionary as “able to move quickly and easily.” You can apply that to your ninja nunchuck skills, yoga moves, or, even, the way your team works.

The agile methodology is an alternative to traditional project management that uses an iterative approach to software delivery. Broken up into “sprints,” teams can tackle tasks in pieces and review along the way. This methodology encourages flexibility to change, focusing on adaptive planning, early delivery, and continuous improvement. 

Four “ceremonies” make up the agile process – sprint planning, daily standup, iteration review (demos), and retrospectives. Atlassian has an amazing resource, The Agile Coach, which gives detailed information about these ceremonies and how to implement them on your team.

Atlassian is home to many products that help teams adopt the agile methodology, specifically JIRA, JIRA Agile, Bitbucket, and Confluence. HipChat can also play a huge role in helping your agile team communicate. Use The Agile Coach to gain deeper knowledge on agile methodology, and read on below to get our best tips for using HipChat on an agile team.

1. Sprint Planning

Set up your team for success by defining what will be delivered in a sprint. 

HipChat for agile teams

HipChat tip: Set up your JIRA integration to monitor the progress of your team’s sprint

2. Daily Standup

Quickly inform everyone of what’s going on across the team.

HipChat for agile teams

HipChat tip: Use the Standup Bot to keep track of every teammate’s report.

3. Iteration Review

Showcase the work of the team and get feedback.

HipChat for Agile Teams

HipChat tip: Create a room specifically for iteration review, then use screen-sharing to show your work.

4. Retrospective

Help your team understand what worked well – and what didn’t.

HipChat for agile teams

HipChat tip: If you’re working with a remote team, use video chat to review work as a team.


HipChat for agile teams

HipChat & Confluence: Working together to make cool hoodies

3 months ago Elena Gorman 1 Comment

Last fall, the HipChat and Confluence marketing teams got together. We wanted show how when both teams and tools work side by side, we create amazing things. Like hoodies.

As Product Marketing Managers, it’s our job to build consensus, make informed decisions, and complete projects in a transparent way – from our smartphones or desktops from cities across the globe.

When we got our hands on Confluence 5.7, it came loaded with some phenomenal new capabilities.

These advancements, such as in-line comments and a seamless integration with HipChat, make it simple to move fast as a marketing team.

With this new Confluence + HipChat power, we designed a new HipChat hoodie to show off our skills.

Here’s (roughly) how it went down:

A Whole New HipChat for Android

5 months ago Seth Gholson 6 Comments

HipChat is all about connecting teams in the office, but we also have you covered when you’re on the go. We have a new  update for serious Android fans (and for not so serious fans). On the surface, you’ll notice we’ve pulled in material design. But we didn’t just slap on a new coat of paint, we re-architected the whole darn thing to be entirely native, and while we were at it, added stream compression (because we’re going for extra credit on this assignment).

Good-bye Web View, Hello Native

Being native provides benefits that you are going to notice right away. The app is now a lot smarter about your messages. We can let you know if your message failed and inform you if you’re still connecting. You’ll know if you’re looking at the latest set of messages or if some more need to load. Added bonus, the app respects your system preferences for fonts.

It also makes HipChat faster than ever. Your messages load with great haste and switching between rooms is nice and smooth. Back when we used webview the app spent time loading the initial HTML/javascript/CSS, then building javascript calls, and then executing them on the main thread. We’re not doing that anymore so we can get you chatting faster. If you want to geek out about testing, well, we improved that too. This means squashed bugs will stay squashed, we’ll have better edge case handling and be able to speed up our delivery of new features that you want to use. That feels good.

HipChat Android Material Design


Now about that Material design

Of course, you’ll notice the bright colors, animations, and transitions you’ve come to expect from material design. We’ve moved a few things around to make it quicker and easier to get chatting. When you open the app, the new homescreen lists all your active rooms and 1-1 conversations. Notice the green button in the lower right? Tap that to easily find rooms or start new conversations with your teammates. If you’re done with a room or a chat, all you have to do is swipe it away to close it. The left drawer now contains your beautiful face (or your avatar of choice), account info and access to your preferences. Once you’re in a chat, the redesigned chat view now makes your files, links, and messages easier to read and more consistent. What else? Thanks to Lollipop’s heads-up notifications, it’s now easier to see when someone mentions you in a room or you have an incoming call.

HipChat Android Material Design 2

Save that data for a rainy day

We’ve added two features that will help us play nice with your data plan. First, we will stop loading all images in the entire chat log. Phew. Second, we rolled out XEP-0138: Stream Compression support on our XMPP servers (that’s our fav flavor of compression). The new Android app takes full advantage of this new server feature. In our experiments, we’ve seen compression ratios from 3:1 to over 9:1 (awyeah). Keep an eye on your data usage from HipChat; we’d love to know if you see a reduction after this update.

We’re proud of our new Android upgrades, and this is only the beginning. We’ve got lots more planned for the rest of the year. Stay tuned.

Ready for it? Get the latest app here

Hall joins HipChat

5 months ago Jonathan Nolen 1 Comment

blog-headerWe’re excited to announce that Atlassian has acquired Hall – a group chat service for business teams.

In Hall, we found a fiercely talented team that shares HipChat’s passion for improving the way teams communicate. We both believe that real-time, group chat transforms the way teams collaborate, builds stronger culture, and helps teams get work done faster.

Hall has spent the last four years building a product that helps teams do exactly that – right down the road from our San Francisco office. As we watched Hall grow, we became convinced that we should tackle this mission together.

Starting today, the Hall team is part of the HipChat family.

The HipChat team has been pouring our hearts, energy, and a more than a few sleepless nights into a building a product that transforms the way you work. And this has made HipChat into an industry leader in team communication.

In the last three months, we’ve introduced a brand new web experience for HipChat. We brought HipChat behind the firewall. We launched integrations with JIRA, Google Hangouts, GoToMeeting Free, Appear, Twitter, and more. We’ve made dramatic improvements to HipChat’s stability. We’ve shipped updates for iOS and Mac and launched a new Android beta. And we brought HipChat to the Apple Watch. As you read this we are furiously working on updates to Windows and Linux as well as multi-account support.

In the past month we also acquired BlueJimp, who will take our video chat capabilities to the next level. And now we’ve added the Hall team. We have ambitious plans for the coming year, and our new teammates will help us deliver.

You are going to love what we’re building.

HipChat acquires Blue Jimp &

6 months ago Joe Lopez 5 Comments

Blue Jimp + Atlassian


HipChat’s got news:

We’ve acquired Blue Jimp, the mastermind team behind the Jitsi Community.

Jitsi is an open source project that includes the WebRTC Jitsi Videobridge, among other technologies. The Jitsi Videobridge relays video rather than mixing it which provides improved scale with higher quality and lower latency. These are very good things.

HipChat currently supports 1:1 video in our HipChat Plus and HipChat Server offerings. Blue Jimp brings a strong team of developers doing incredible things with group video chat, and we’re excited to welcome them into the Atlassian family. Blue Jimp’s technology and expertise will make HipChat stronger and enable us to expand our video capabilities, all while improving your experience.

More folks than ever are using HipChat. Teams around the world are connecting, co-workers share billions of messages, and we’ve helped re-invent how work gets done. But, with all of our rapid growth, we have to continue strengthening the overall HipChat experience; we cannot rest on our laurels.

HipChat is moving faster than we ever anticipated – it’s absolutely incredible.

Investing in the Jitsi open source community

Partnering with Blue Jimp allows us to improve HipChat’s experience, head to toe – but it also gives us options for the future. Jitsi now has the resources to challenge just how good video can look in 1:1 chat, and in a group setting.

The best way to keep Jitsi innovative is keeping it open and in the hands of those who created it in the first place: the open source community.

In order to maintain the spirit of Jitsi’s open source community, Atlassian and HipChat will continue to support and invest in the project. We’ve got real love and appreciation for the work Blue Jimp and Jitsi community have done.

This is only the beginning. Can you tell we’re excited?

We want to hear from you! [Survey]

Hey there HipChat – ians (we just made that up) we need your help. With the growth of the blog and the topics we cover, we’d like your input, your feelings, maybe some sage wisdom, whatever – we just want to know what you want to read more of.

Do you want more geeky technical stuff?
Do you like the fun stuff about holidays or hot dog eating contests?
Do you like Customer Stories?
Do you want more photos of cats eating tacos?

Do you want to see long form, Slate styled journalistic pieces relating to different people in the tech world? Maybe you’d like to learn about teams who use HipChat and what makes them successful, or maybe you’ve got a topical idea you’d like to see in print. Lay it on us – we’re all ears.

Click here to start the survey

We wanna know what you want to see, because we want to give you the news and information that’s important. Readers, users, friends, pals and general well-wishers, this is your chance to speak out and give us some feedback.


Exploding Kittens is Coming to HipChat

The Internet loves two things: cats and memes. Combine the two and worlds collide while raising a crazy amount of cash.

In case you don’t keep up with your geek-internet news, Exploding Kittens is a card game that broke Kickstarter. Created by video game designers Elan Lee, Shane Small and illustrated by Matthew Inman–the crazy person behind The Oatmeal—Exploding Kittens has gone nuclear.

Look at all the articles written about them.

With an original goal of $10K, Exploding Kittens saw its goal shattered within moments of going live. Within days, it reached a million dollars, and days after that; it’s raised over eight million dollars.

Exploding Kittens is the most funded, most backed project ever on Kickstarter. It even beat the Veronica Mars movies and Reading Rainbow.

At its core, Exploding Kittens is not a suicidal cat card game, but a fun game dealing with complexities of cat behavior, while also utilizing tools like tacos, weaponized back hair, goats and magical pig wizards. It’s all about the luck of the draw mixed with strategy and the ability to be friendly to other players or be mean. It’s easy to see why it’s been so successful.

The video from Kickstarter

When we got word of Exploding Kittens, we wanted in. So, HipChat put its money where it’s mouth is, and we backed the ultra-exclusive perk of The Deck of Legends, which means we get three custom designed cards. Only five of the Deck of Legends perks were available. Statistically, it’s easier to get bitten by a shark than it was to score this perk*

We need your help

And here’s where you come in: We need help coming up with designs that reflect HipChat and our quest for fun. Whatever three designs get picked, we’ll make into emoticons. What makes you think of HipChat? Get creative – is it a HipChat geek fighting a sloppy burrito? Or maybe it’s George Washington looking at his emoticon and crying. Who knows!

Let’s see your ideas, show us a drawing or cool idea in the comments of this Facebook post.


*We made that stat up, but it seems legit


More updates. More teams. And more on the way!

Updates Galore

The last few weeks have been huge for HipChat. First, we changed the office communications game: we unleashed HipChat Server. What’s HipChat Server you ask?

If you’re a big company requiring hush-hush security, we’ve got you covered. You can now use HipChat behind the firewall, on your terms. No longer do you have to communicate by boring old email: HipChat Server is here to save the day.

Web client users, we’ve got what you’ve been waiting for: an update!

Hop over to and check out the brand spanking new web client. It’s beautiful in your browser and offers a ton of new features. We’re proud of it. (Windows, Android and Linux users, your updates are around the corner.)

Coming soon: HipChat with multiple teams!

It’s been a long time coming, but you’ll finally be able to talk with multiple teams, at the same time. Finally!

No longer will you have to sign in and out of HipChat when collaborating; all of your groups will be at your fingertips. We’re really, really excited for this launch.

We’ve been working on it for a few months already, and it’s coming together quite nicely. There’s still some work to go, but we’re planning to conduct a beta run for the Mac client in the near future.

To get first dibs on the beta, go vote on the feature request. When you cast your vote, you also sign up for notifications about this feature. Progress reports and beta details are coming soon, so stay tuned.

And that’s not all

In 2014, the HipChat team grew by leaps and bounds; there are a lot new faces joining us in the HipChat revolution. And our new Austin office is brimming with creative, energetic people doing phenomenal things. (P.S. We’re always hiring)

This is the first of lots of exciting updates on the way. We’ve got a lot planned, so strap in because 2015 is going to get even bigger.