HipChat is now free for teams of 5 users or fewer

| March 21, 2013

We have a big announcement. Really big. We had a whole blog post written about it. But a picture is worth a thousand words.

HipChat is now free for teams of up to 5 users.

We began as a bootstrapped start-up so we know what it’s like out there. Finding the right tools to run a small business at the right cost is tough. We believe every team – no matter how small – should have access to the best tools possible, tools that enable teams to remain agile and productive in an increasingly competitive environment. Staying true to our roots, today we’re making HipChat free for teams of up to 5 users. 

I have a 5 person team and currently pay for HipChat, what do I have to do? 

Nothing. Say goodbye to your bills. If you currently have 5 users or fewer, you won’t be charged again. We’ve updated your subscription and you don’t have to do anything. 

Once your team grows to 6 users or more, HipChat will continue with our original pricing of $2 per user per month.

I have a 5 person team and don’t use HipChat yet.

Go ahead and sign up. Once your 30-day free trial is over, you’ll automatically be put on the free plan for 5 users (if you have 5 or fewer users in your account).

What’s next for HipChat?

It’s going to be a big year for HipChat customers – we have a lot planned for the next 6-12 months. We’ve been cranking on the backend to give customers a reliable and fast chat experience (and recently launched a brand new Mac client beta, along with updates to our Android mobile app). Atlassian is footing the bill so every team can now join the 4,500+ groups that collaborate in real time with HipChat. Thanks Atlassian!

Know of any teams that could use some free HipChat? Help us spread the word (smile)

If your team has 5 or less users and your subscription hasn’t updated, please contact us at support@hipchat.com.

  • http://www.facebook.com/tomsimnett Tomislav Simnett

    Is the 6th user $2, or do all 6 get billed at $2 each? Either way, this is great for our 5 man team!

    • http://powdahound.com Garret Heaton

      For 6 users you’ll pay $12/month. Was too complicated/weird to always make the first 5 free. 🙂 Enjoy!

      • http://twitter.com/kylecronin Kyle Cronin

        I disagree that it’s complicated or weird, Dropbox uses the model that the free 2GB you get is free forever, and that the paid plans just add additional storage space on top. Of course, if you implemented such a change you’d lose $10/month for each paying account you have now, so it might not make sense from a business perspective, but I don’t think it would be weird or complicated for the users.

        • http://powdahound.com Garret Heaton

          Good points. We thought it required more explanation to new users and complicates some future plans we have around billing plans, etc.

          • http://erica.biz/ Erica

            How is “Your first 5 users are *always* free” *more* complicated?! In fact, it sounds better, and I daresay you’ll get higher conversions than what you have now.

          • Alex

            The fact we are all wondering this proves it’s more confusing not to keep the first 5 free as advertised.

          • http://twitter.com/critchleysj Sam Critchley

            What kind of hobo company can’t afford $12 a month anyway?

      • http://alexandretestu.com/ Alexandre

        This is not what it says on the sign up page…

        > When you add a 6th user, you’ll have to upgrade to a paid plan and be charged $2/user/month for all 6 users.

      • AK

        Bad idea. Payers will be pissed 😡

        if(total_users > 5):
        ……..charge_for = total_users – 5
        ……..charge_for = 0

        See, that simple 😉 (LOL)

        PS. report bugs please.

        • http://twitter.com/tobych Toby Champion

          charge_for = max(total_users, 5) – 5

          • AK

            But that would need “import math”, isn’t it? 😀

          • http://radumicu.info RaduMza

            🙂 good one

      • http://erica.biz/ Erica

        Totally lame! Just make it so your first 5 users are always free. We have 6 and I’m thinking about getting rid of one so that we can drop to the free plan. You really disincentivize teams of 6 people!

        • Alex Neth

          Totally. Cutting back on our hiring plans now.

          • David Nicholson


        • http://robbiemitchell.com Robbie Mitchell

          Why cut your productivity so dramatically for $10?

        • http://twitter.com/tobych Toby Champion

          Giggle. I applaud your business savvy.

        • Richard

          I wonder if that counts as a layoff for employment insurance 😉

      • Parnell Springmeyer

        “too complicated/weird to always make the first 5 free…” that sounds like a bad engineering excuse due to a legacy billing/plan model. Every company that does a “x free when you sign up” does it free for life.

      • SimplyChris

        Works for Me!

  • http://about.me/cleiva Carlos Leiva Burotto

    great news, thanks !

  • http://twitter.com/kylecronin Kyle Cronin

    Wait, hasn’t HipChat always been free for users of 4 or fewer? Is the change here only that you’re now allowing an additional user?

    • http://www.theroadtosiliconvalley.com/ Ernest Semerda

      It was free for a month only. Now it’s free until you reach 5+ users. No time limit.

  • http://www.theroadtosiliconvalley.com/ Ernest Semerda

    Exciting news! HipChat rocks! Any chance of being able to have multiple accounts hooked into the 1 client?

  • Kenneth MacPherson

    People with larger teams complaining about paying the full price of the team clearly don’t appreciate the fact that you’re giving smaller teams the opportunity to use the service for free.

    There was obviously a point wherein the guys at Hipchat decided what would constitute as a small team, and evidently they came up with 5. Paying 2 dollars per person after 5 might sound right, but it isn’t. You’re considering paying them 2 dollars for a service that would originally cost 12, and complaining about it?

    This promo was designed for small teams, and anything outside their promotion range should still bring them the original money they were getting.

    Stop complaining, this promo isn’t for you if your team is larger then 5. You’re not being made to pay more, or anything along those lines. You’re just not eligible for the promotion. No reason to be so entitled.

    • KenYouDouche

      P { margin-bottom: 0.21cm; }

      Ken its a dick move by hipchat. Teams
      GROW. Thats the point. growing out of the elagblity at 6 then being
      charged for all 6 people surprises new customers and leaves a very
      bad impression at that point. The first five users should always be
      free. period. Unless of course you want to come across as a bunch of
      two faced greedy arseholes.

  • http://twitter.com/rmasoni Rafael Masoni

    Cool move, although I don’t mind paying for the awesome service.

  • http://twitter.com/patrickfriley Patrick Riley

    We have 5 people and it still says we will be billed $10 next month. Admin: juraj at ark.com

    • http://powdahound.com Garret Heaton

      You can safely cancel your subscription then. It’s not automatic when you hit 5, because some people still choose to pay. 🙂

      • http://twitter.com/ivanca Iván Castellanos

        You are making people pay? That’s so evil! </sarcasm> alert(“go”)

  • nXqd

    This is a bug not feature 🙂

  • Thomas

    Are messages stored on the device or are they kept sever side? I’m curious from a security point of view, if somebody gets my mobile device I don’t want them to be able to extract messages.

    • http://powdahound.com Garret Heaton

      Messages are only stored on our server and requested when the app signs in. They’re not cached locally on the device.

  • Marc Vanderstraeten

    For all other products you have the policy: 10$ for 10 Users, why not this one free for 10 users? 5 is just too small!!!

  • ch

    is there a native linux version on the way?

  • Drew

    What about for non-profits? I have a 501c3 letter waiting for your taxes! We help animals, don’t you like animals? 😀

  • Not happy Hipchat.

    Just got my first bill.. for 8 users… shocked to see that I’m charged for everyone. The first five are not free at all. You guys are douche bags. Nice bait and switch dick work.

  • Sergey Blinov

    Mmm… Design…