We’ve been acquired by Atlassian!

| March 07, 2012

Today, after weeks of secret-keeping, we’re thrilled to announce that we’re becoming a part of Atlassian!

Who is Atlassian?

Atlassian builds collaboration software for product teams, and is used by over 18,000 organizations (both big and small). They’re the folks behind killer development products like JIRA, Confluence, Bitbucket, and SourceTree. They’ve been in the business of building software for companies for 10 years (5 times as long as us) and we can’t wait to join forces and make HipChat even better than it is today.

What’s going to happen to HipChat?

You’re probably thinking “Great, I finally find an app my team loves and now it’s going to get gobbled up and destroyed.” (this is what we normally think when we see a small team get acquired). Well, we can stop you right there. A huge reason we decided to join up with Atlassian is that they’re just as pumped as us to see HipChat turn into the instant messaging powerhouse we all dream of (the swanky new San Francisco office with free beer on tap doesn’t hurt). With their help and infrastructure, we can get some help with servers and providing great support to customers while we keep building kickass features.

What about my account? Are the prices changing?

HipChat is going to remain everything you’ve come to expect. Our pricing will stay the same, and the product will continue to get better. You’ll also be covered by Atlassian’s terms of service, including their legendary service promise and awesome support team. We’re excited to integrate with the products that Atlassian has already built, and continue to integrate with the other services our customers already use.

A very heartfelt thank you.

We wouldn’t be here without you, our customers. Your referrals, reviews, and feedback has brought HipChat to over 1,200 companies in just 2 years. We can’t thank you enough, and we can’t wait to show you some of the new stuff we’re working on.

– Chris, Garret, Pete, and Rose

Read more about it on the Atlassian blog.

  • Anonymous

    Huge congrats guys, and thanks for the SourceTree mention 🙂

    • http://twitter.com/j_mccaffrey John McCaffrey

      hmm, I’ve never heard of SourceTree, better check it out

  • http://benjaminlang.com/ Ben Lang

    Amazing news, congrats!

  • Anonymous

    Looking at all good things that happened to Bitbucket and SourceTree after Atlassian acquisition, I am super excited to hear this news, well done guys!

  • Brinkerferguson

    congrats hipchat! 🙂

  • http://www.bonillaware.com David Bonilla

    Welcome on board from the far, exotic and sunny Atlassian Spanish Delegation !!! ^_^

  • Anonymous

    Fantastic guys, I’ve been a happy HipChat user for just under a year now, and I look forward to seeing continue to excel. 


  • http://twitter.com/j_mccaffrey John McCaffrey

    Congrats! I’m a big fan of HipChat and have gotten a lot of my clients hooked on it. Can’t wait to see what’s next for you.

  • TS
  • http://www.pcmag.com Jim Fisher

    Great news! I’m so happy for you guys. If I make it out to SanFran in the near future, I do expect a tour of that office. 😉

  • Eoghan McCabe

    Congrats fellas! Very well deserved.

  • http://erica.biz ericabiz

    Congratulations! I hope better Bitbucket integration becomes high on your priority list!

  • David Droddy


  • http://www.facebook.com/thomas.warnock Thomas Warnock

    Congratulations, guys.  Now get us a native Linux client.  This Air nonsense is killing us.

    • http://twitter.com/ngrilly Nicolas Grilly

      According to a discussion I had with customer support, it looks like it’s not in their short term plan. 🙂

      Honestly, I will be very happy with a powerful HTML 5 client. I think it’s possible to offer a feature set very close from what’s provided by the native desktop client.

      • http://twitter.com/luckymethod Luca Candela

        If the Hipchat guys need help with that, we at Sencha know how to help. We are all users here in Redwood City and we love the product. We also use Jira so it’s a match made in heaven. Good luck, and keep up the good work.

  • http://www.mobify.com/ John Boxall

    Congrats guys – keep up the great service!

  • Olivier

    It’s a sad day.  Atlassian has been selling bloated software while HipChat has its power in it’s simplicity.  I’m very worried.  Even if you think you won’t end up like all the rest, just realize ‘all the rest’ also had that promise and intention when they were acquired.  Anyway, good luck, but if you could just leave your product as is right now, our company is more than happy enough with it.  Please don’t change too much anymore, or make it bloatware ‘atlassian style’.

    • http://twitter.com/newchaos newchaos

      What’s “bloat” for you is a software requirement for someone else.  There’s always Campfire, if you don’t want things to change…. ever… 

      I’m fairly happy with everything Atlassian has done except for FishEye.  And I’m sure HipChat will do just fine.  

      • factorial

        You don’t like fisheye? That tool is awesome!

        • http://twitter.com/newchaos newchaos

          I’d like it if it didn’t choke indexing our repos.  It’s been useless for us because it simply can’t handle our use case.  It’s not the amount of available CPU/RAM or anything else. We bought it but I’d like to have our money back because it’s not doing any work for us. It has been an embarrassment for me personally because I announced the tool a bit too early just after we got it up and running and it was indexing. It would cause JIRA to lag when opening the linked project screen. And never seemed to finish indexing. I tried everything and there’s very few hints on Atlassian’s site how to solve this problem. So we gave up. I’m just guessing it wasn’t designed for very large repos with years and years of activity.

          Equally I’m somewhat annoyed at the inconsistency in UI and development pace between JIRA, Confluence, Fisheye. Doesn’t really feel like there is a UI czar making sure that there is rigid consistency between the UIs of these tools, and also feels like the progress of JIRA is not trickling down into Confluence and Fisheye.

          All that said we love JIRA and in general there is no real comparable in the market to JIRA + Confluence for our needs.

      • http://cxj2.myopenid.com/ Ola Nordmann

        The more I use Altassian JIRA, Confluence, FishEye, Crucible, Crowd and Bamboo, the more I mostly hate the products.  Yes, we went whole hog, big licenses, integrated with our corporate authentication, so everybody has access.  But it’s inefficient, often stupidly designed, obtuse, poorly integrated, missing key features, horribly segmented (JIRA / Confluence / FishEye integration is a joke — Application Links my [expletive deleted]).  I’ve been admin’ing this bloated mess and evangelizing it in my company for the past 2 years.  I’m now sorry we ever made this choice.  And the marketplace for extensions and customization is grossly overpriced and seemingly aided and abetted by Atlassian to cover for their lack of providing fully useful products.

    • Your Mom

      Atlassian sells bloated software, let me guess you never really used Atlassian products???

      • Olivier

        We use pretty much every Atlassian tool in our company on a daily basis. One of our IT guys even got their ‘dragon slayer’ t-shirt.  Apparently they admit themselves you need to get a dragon slaying reward for being able to integrate all their products together.  What does that tell you?  
        But yeah, it is very bloated.  I have to work with Jira on a daily basis and I can’t even tell you how much time I waste just waiting for things to load and how inefficient the design is.  Meanwhile we have partly switched our company to the new basecamp.  Seems to work well.  Unfortunately no company does these tools right yet.  Take for example Versionone, used by fortune 500s.  The hosted version is a big joke, it works so slow its unusable.  So yeah I think I have a case when I say that I’m really worried now that Atlassian has taken control of this amazing amazing chat system that nothing can compare to, because it -just works-.

  • Luc Levensohn

    Congrats & more emoticons please 🙂

  • Matthew Hooker

    congrats to everyone involved!

  • Anonymous

    So I’ll get a non-cloud-based version of HipChat directly integrated in my Confluence Wiki? That’s more awesome than the new iPad. Great news!

  • http://www.danielbru.com/ Daniel Brusilovsky

    Huge congrats to Pete, Garret and Chris! I’ve been using HipChat since day one, and I can’t wait to see where HipChat goes from here! Go, go, go!

  • Brian Fitzpatrick

    Congrats guys!! We LIVE/LOVE on Hipchat at our company.  😉

  • David Mitchell

    I love hipchat but this worries me some. i think the best improvement that could be made would be to allow plugins other then that not many changes are needed. hopefull Atlassian wont screw us over.

  • Craig


  • http://www.facebook.com/profile.php?id=1474920024 Da Xue

    I hope someone at Atlassian knows how to escape properly.  Hipchat’s escaping is mess.  You copy and paste a block of text and it get garbled.

  • http://ethanbloch.com/ Ethan Bloch

    Does this mean we can all now get custom emoticons?!

    Congrats guys! Well deserved. HipChat rocks. Hope to see more greatness! 

  • SK Bawa


  • http://www.livewebsupport.com/ Live help agents

    Its a blog that gives a useful information and its post and information are too good.

  • http://twitter.com/newchaos newchaos

    Congrats!   Now HipChat Crowd integration ASAP!  🙂

  • http://twitter.com/fanpageengine Fan Page Engine

    Congratulations!!! You guys definitely deserve it and we have been very happy with this platform…so now looking forward to where this leads you!

  • http://twitter.com/slaurel Steve Laurel

    Only been a HipChat customer for about 4 months now and love the product. Conngrats on the Atlassian acquisition.  This sounds trivial but I am having a hard time with adoption at my large enterprise company purely due to the name.  HipChat sounds like a product for teenagers, not a feature rich, powerful businesses tool.

  • hipchat user

    does this mean the iphone app will get some attentions…

  • http://twitter.com/yesware Yesware

    Wow congrats gents! I have never used Atlassian software before, but if they are smart enough to buy you, we’ll take a look. Best of luck with the transition and congrats on the win.

  • Anonymous

    First let me say Congrats.  From a business perspective, well done.

    But, from a consumer perspective… not exactly what I would have preferred.  I am no fan of Atlassian’s products.  Jira is downright awful.  It shows a lack of understanding in how to build good products.

    I’m an early adopter of HipChat.  My whole organization relies on it.  I wish it would stay independent.   I was mortified when Heroku got gobbled up by Salesforce (ugh!).  This isn’t that bad, but it is not the sort of news I was hoping for.

    But, as an entrepreneur myself, I do recognize the win this is for your stake holders.


  • http://twitter.com/positive_spot Positive Revolution

    this is a great msg piece.. aquisitions baby—

  • http://www.twago.com Chris Ked

    Congratulations from a business perspective. From a product perspective I have my doubts. You had such a great useful product which focused on the essentials. I hope you do not end up with a bloated piece of software now. All the best.

  • Hipchatuser251

    New pricing plan doubles our cost. That IS exciting news.