UPDATE: The new pricing is now live! Let us know if you have any issues signing up under the new system or upgrading from an older plan.
Why are you changing your prices?
When we first launched HipChat, we based our pricing model on what similar companies in the space were doing (it seemed like a good place to start). The general trend seemed to be that you have several tiered plans based on a number of factors like number of users, storage, and miscellaneous features.
After living with the current system for the past year we’ve found that it fell short in a few areas:
- Small teams were paying for the Plus plan to get additional chat history, even though they had nowhere near the 30 user limit. That’s lame.
- We have a lot of groups with hundreds of members now. Our current system doesn’t work well at that scale, which means we actively spend a lot of time doing custom billing. We’d rather be building features.
- It just feels complicated. You have to compare number of users, features, file storage and all this other stuff just to get your team on board. Our actual product is far simpler than our pricing.
So we’re switching things up. Not only is our new system a lot simpler, we believe it’s more fair to smaller teams, good for our business, and better for our product.
What are the changes?
We’re scrapping the complicated plans and feature-limiting and switching to:
- $2 per user, per month.
Every user will get…everything.
- Unlimited storage
- Unlimited chat history
- Unlimited SMS messages
We’ve also added support for yearly billing.
When will this be happening?
November 25th, 2011 (two weeks from today)
Do I need to do anything?
If you’re already a paying customer: Nope, you’re good. You have the choice of upgrading to the new pricing model or staying on your current plan. If the new pricing is cheaper for you (which it probably will be if you’re a smaller team), then go ahead and upgrade to the new pricing when we roll it out on November 25th. If you prefer to stay on your existing plan, you can do that as well.
If you’re on our free plan: The good news is that the free plan now includes unlimited storage, chat history, and SMS. However, we’re changing how we count users. It used to be that you could have many users in your group but only four could be signed in at a time. In the new system, you can only have four total users in the system.
If you’re currently on your 30-day trial: You should check and see if our existing plans are cheaper for your team than $2/user/month. If they are, upgrade before November 25th you’ll be locked in at that price. If you don’t upgrade before then, you’ll pay $2/user/month.
If you have any questions or feedback feel free to contact us.